Banesco USA
Treasury Management Services Supt. Team Lead
Banesco USA, Miami, Florida, us, 33222
Job Title
Treasury Management Services Support Team Lead
Banesco USA is seeking a
Treasury Management Services Support Team Lead
for our Client Care Business Unit.
Primary Job DutiesResponsible for supervising the team of Treasury Management Services Support Specialists, ensuring performance objectives are being met, and identifying and addressing developmental opportunities.Monitors team efforts, coaches and enhances performance, assures meeting goals, and coordinates schedules.Reports daily department performance to management and provides feedback to management for process improvement opportunities and works closely with Client.Develop scripts and process flows, setting a professional, eloquent standard of customer service within the team when interacting with the Bank's customer and its employees.Handles escalated calls, provides customer service solutions, and works closely with E-Banking Department, Account Officers, and the Treasury Management Sales Team on opportunities for improvement.Resolves problems by identifying and selecting solutions and applying technical experience andPrecedents, and serves as a backup for all positions.Responds to inquiries, provides technical assistance and customer service to internal and external clients regarding Treasury Management products and service and escalates issues in a timely manner for resolution.Assists with gathering data related to the volume and type of customer interactions to report back to management along with feedback.Participates in testing and the evaluation of new products and upgrades for existing products.Provides / creates user guides, instruction manuals and procedures for treasury management products and services to customers.Identifies customer needs during an interaction by suggesting the use of disabled functionalities and services, to enhance customer's use of online banking platform, which may contribute to a referral to the Treasury Management Sales team.Responsible for conducting research, supporting, and collaborating with all individuals in all department involved, and identifying and resolving issue that arise.Responsible for completing annual training program assigned.Performs other functions and/or duties as assigned.Job Requirements
Education: Bachelor's degree or equivalent experience.Experience: Three (3) years of experience in Treasury Management, Branch Banking, or customer serviceAdvance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)Knowledge of related State and Federal banking compliance regulations.Strong verbal and written communication skills, ability to communicate at all levels of the organization.Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.Strong attention to detail and accuracy.Ability to multi-task, with strong organization, time-management and prioritizing skills.Customer service skills, ensuring satisfaction of both internal and external customers.Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures.Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis.Strong problem solving and analytical skills in order to resolve problems with clearly identifies root cause and preset recommendations with minimal to no supervision.Strong interpersonal skills, working with integrity and ethically, upholding the organizational values.Strong presentation skills to all levels of the organization.Ability to drive change to improve customer experience and enhance our bank.Benefits
Competitive salaryPTOHybrid Work Model (remote and on-site work)Tuition reimbursement.Paid parental leave.Medical, Dental, Vision401kLife InsuranceSupplemental InsurancesShort-Term & Long-Term Disability Benefits
About Us
Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 16 countries.
As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.
Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.
At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.
#LI-HYBRID
Treasury Management Services Support Team Lead
Banesco USA is seeking a
Treasury Management Services Support Team Lead
for our Client Care Business Unit.
Primary Job DutiesResponsible for supervising the team of Treasury Management Services Support Specialists, ensuring performance objectives are being met, and identifying and addressing developmental opportunities.Monitors team efforts, coaches and enhances performance, assures meeting goals, and coordinates schedules.Reports daily department performance to management and provides feedback to management for process improvement opportunities and works closely with Client.Develop scripts and process flows, setting a professional, eloquent standard of customer service within the team when interacting with the Bank's customer and its employees.Handles escalated calls, provides customer service solutions, and works closely with E-Banking Department, Account Officers, and the Treasury Management Sales Team on opportunities for improvement.Resolves problems by identifying and selecting solutions and applying technical experience andPrecedents, and serves as a backup for all positions.Responds to inquiries, provides technical assistance and customer service to internal and external clients regarding Treasury Management products and service and escalates issues in a timely manner for resolution.Assists with gathering data related to the volume and type of customer interactions to report back to management along with feedback.Participates in testing and the evaluation of new products and upgrades for existing products.Provides / creates user guides, instruction manuals and procedures for treasury management products and services to customers.Identifies customer needs during an interaction by suggesting the use of disabled functionalities and services, to enhance customer's use of online banking platform, which may contribute to a referral to the Treasury Management Sales team.Responsible for conducting research, supporting, and collaborating with all individuals in all department involved, and identifying and resolving issue that arise.Responsible for completing annual training program assigned.Performs other functions and/or duties as assigned.Job Requirements
Education: Bachelor's degree or equivalent experience.Experience: Three (3) years of experience in Treasury Management, Branch Banking, or customer serviceAdvance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)Knowledge of related State and Federal banking compliance regulations.Strong verbal and written communication skills, ability to communicate at all levels of the organization.Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.Strong attention to detail and accuracy.Ability to multi-task, with strong organization, time-management and prioritizing skills.Customer service skills, ensuring satisfaction of both internal and external customers.Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures.Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis.Strong problem solving and analytical skills in order to resolve problems with clearly identifies root cause and preset recommendations with minimal to no supervision.Strong interpersonal skills, working with integrity and ethically, upholding the organizational values.Strong presentation skills to all levels of the organization.Ability to drive change to improve customer experience and enhance our bank.Benefits
Competitive salaryPTOHybrid Work Model (remote and on-site work)Tuition reimbursement.Paid parental leave.Medical, Dental, Vision401kLife InsuranceSupplemental InsurancesShort-Term & Long-Term Disability Benefits
About Us
Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 16 countries.
As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today's world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.
Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.
At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.
#LI-HYBRID