ABM Industries
Regional Operations Manager
ABM Industries, Atlanta, Georgia, United States, 30383
Overview
The Manager of Operations will provide oversight of all contracted services across multiple sites within a geographic region. The Manager of Operations will be responsible to build strong client partnerships and drive operational excellence to ensure those sites within the region are meeting or exceeding client expectations.
Ideal candidates will possess a positive, can-do attitude and have a passion for helping others be successful. In this role, you will partner and consult with the local operations team, the national team and the client to drive win-win solutions. Successful candidates will bring a customer focused mindset as well as possess strong business and financial acumen skills. You will also provide support, direction and coaching to the project managers at each location.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)
401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
Essential Functions
Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)
Be responsible for the delivery and execution of all contracted janitorial services within the region
Build long-term sustainable partnerships with the client at each location
Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client
Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)
Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider
Review financial performance regularly to forecast spend and course correct when necessary
Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget
Work directly with client and internal teams to ensure billing and collections are processed in a timely manner
Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives
Prepare and develop financial and operational reports weekly and monthly
Work closely with project managers to develop their operational knowledge and management capabilities
Make sure all onsite employees have clear job assignments, roles and responsibilities
Develop site specific performance standards and ensure portfolio wide standards are being met
Proactively create consistent and effective operational processes and see them through to implementation
Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues
Drive and promote a strong safety culture; reinforce ABM and client safety programs
Ensure each site is conducting formal quality checks and inspections according to plan
Continuously monitor the overall performance of each site and make appropriate changes to improve performance
Up-sell additional services and tag jobs above and beyond contractual agreements
Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)
Understand and comply with ABM policies and procedures
Job duties may be modified at any time
Minimum Requirements
Bachelor’s degree preferred or equivalent military experience
Minimum of 5-7 years of management experience
Minimum of 5-7 years in facility services or building management (multi-site locations preferred)
Experience in warehouse, distribution center or manufacturing environments is a plus
Previous custodial experience desired
Able to travel by car weekly to sites within region
Extended travel outside of region (10%)
Excellent organizational skills and attention to detail
Proficient in Microsoft Office
Must have working knowledge of OSHA safety standards and regulations
Must maintain a valid State issued driver’s license
ALL EMPLOYEES ARE HIRED ON A 90 DAY PROBATION PERIOD. ANY VIOLATION OF ABM POLICIES DURING THIS PROBATION PERIOD WILL RESULT TO IMMEDIATE TERMINATION.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY FEMALE/VETERAN/DISABILITY)
REQNUMBER: 100951
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The Manager of Operations will provide oversight of all contracted services across multiple sites within a geographic region. The Manager of Operations will be responsible to build strong client partnerships and drive operational excellence to ensure those sites within the region are meeting or exceeding client expectations.
Ideal candidates will possess a positive, can-do attitude and have a passion for helping others be successful. In this role, you will partner and consult with the local operations team, the national team and the client to drive win-win solutions. Successful candidates will bring a customer focused mindset as well as possess strong business and financial acumen skills. You will also provide support, direction and coaching to the project managers at each location.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)
401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
Essential Functions
Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)
Be responsible for the delivery and execution of all contracted janitorial services within the region
Build long-term sustainable partnerships with the client at each location
Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client
Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)
Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider
Review financial performance regularly to forecast spend and course correct when necessary
Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget
Work directly with client and internal teams to ensure billing and collections are processed in a timely manner
Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives
Prepare and develop financial and operational reports weekly and monthly
Work closely with project managers to develop their operational knowledge and management capabilities
Make sure all onsite employees have clear job assignments, roles and responsibilities
Develop site specific performance standards and ensure portfolio wide standards are being met
Proactively create consistent and effective operational processes and see them through to implementation
Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues
Drive and promote a strong safety culture; reinforce ABM and client safety programs
Ensure each site is conducting formal quality checks and inspections according to plan
Continuously monitor the overall performance of each site and make appropriate changes to improve performance
Up-sell additional services and tag jobs above and beyond contractual agreements
Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)
Understand and comply with ABM policies and procedures
Job duties may be modified at any time
Minimum Requirements
Bachelor’s degree preferred or equivalent military experience
Minimum of 5-7 years of management experience
Minimum of 5-7 years in facility services or building management (multi-site locations preferred)
Experience in warehouse, distribution center or manufacturing environments is a plus
Previous custodial experience desired
Able to travel by car weekly to sites within region
Extended travel outside of region (10%)
Excellent organizational skills and attention to detail
Proficient in Microsoft Office
Must have working knowledge of OSHA safety standards and regulations
Must maintain a valid State issued driver’s license
ALL EMPLOYEES ARE HIRED ON A 90 DAY PROBATION PERIOD. ANY VIOLATION OF ABM POLICIES DURING THIS PROBATION PERIOD WILL RESULT TO IMMEDIATE TERMINATION.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY FEMALE/VETERAN/DISABILITY)
REQNUMBER: 100951
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.