Truist Inc
RAC Collateral Management Specialist I
Truist Inc, Greenville, North Carolina, United States, 27834
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help? (https://www.brainshark.com/bbandt/careers-site-faq)
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)
(accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Responsible for the timely completion of the repossession process in support of the RAC Special Asset. Provide efficient resolution to repossession, title and lien issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Achieve performance expectations for the review, processing, and follow-up of repossession related activities in order to remain in compliance with federal, state-to-state, county, laws and Uniform Commercial Code (UCC) codes, and business policies.
Provide a high level of customer service to customers and Teammates in support of our Perfect Client Experience (PCE) initiatives.
Review all queues, work queues timely and appropriately, and bring any serious problems or negative service related trends to the attention of management.
Timely and accurately review, approve, process and apply payments, transactions, corrections, and fees in accordance with business policies.
Communicate regularly with peers and Collateral Management Supervisor pertaining to repossessions, potential loss, inquires, complaints, payments, vendor issues, and other situations that require special handling.
Review, manage, log, and respond to any correspondence received and take any necessary actions to facilitate handling in accordance with business policies.
Communicate timely and accurately with all internal and external parties.
Complete all required Computer Based Training (CBT) courses accurately and timely.
Perform Other Critical Tasks and Duties as assigned.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent education and related training, or experience
Good understanding of all regulatory requirements surrounding repossessions
Good verbal and written communication skills
Good decision-making and problem-solving skills
Good time management and organizational skills
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Ability to work in a team environment
Ability to work flexible schedule, including overtime as needed
Ability to travel, occasionally overnight
Preferred Qualifications:
Associate's degree, or equivalent education and related training
Collateral management or collections experience
Bilingual
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)
Need Help? (https://www.brainshark.com/bbandt/careers-site-faq)
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)
(accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Responsible for the timely completion of the repossession process in support of the RAC Special Asset. Provide efficient resolution to repossession, title and lien issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Achieve performance expectations for the review, processing, and follow-up of repossession related activities in order to remain in compliance with federal, state-to-state, county, laws and Uniform Commercial Code (UCC) codes, and business policies.
Provide a high level of customer service to customers and Teammates in support of our Perfect Client Experience (PCE) initiatives.
Review all queues, work queues timely and appropriately, and bring any serious problems or negative service related trends to the attention of management.
Timely and accurately review, approve, process and apply payments, transactions, corrections, and fees in accordance with business policies.
Communicate regularly with peers and Collateral Management Supervisor pertaining to repossessions, potential loss, inquires, complaints, payments, vendor issues, and other situations that require special handling.
Review, manage, log, and respond to any correspondence received and take any necessary actions to facilitate handling in accordance with business policies.
Communicate timely and accurately with all internal and external parties.
Complete all required Computer Based Training (CBT) courses accurately and timely.
Perform Other Critical Tasks and Duties as assigned.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent education and related training, or experience
Good understanding of all regulatory requirements surrounding repossessions
Good verbal and written communication skills
Good decision-making and problem-solving skills
Good time management and organizational skills
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Ability to work in a team environment
Ability to work flexible schedule, including overtime as needed
Ability to travel, occasionally overnight
Preferred Qualifications:
Associate's degree, or equivalent education and related training
Collateral management or collections experience
Bilingual
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)