TD Bank
Sr. Business Info Management Analyst - Technical Training & Documentation Specia
TD Bank, Charlotte, North Carolina, United States, 28245
Work Location:
Charlotte, North Carolina, United States of America
Hours:
40
Pay Details:
$68,640 - $112,320 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Data & Analytics
Job Description:
Department Overview:
This position supports the Model Lifecycle Environment platform in teaching/training and supporting end-users with the platform business tools to aid in model development, forecasting, and analysis. Trainings are virtual and in-person and some travel would be required. Hybrid work model of in-office and work from home at this time. Additionally, excellent communication, presentation, teaching and material development skills are essential and the desire to work as a team to support end-users in a positive, productive manner is a must.
Depth & Scope:
Expert level professional role, considered subject matter expert with in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
Requires expert level conceptual and practical knowledge for own area of specialty and knowledge of broader related areas
Advanced analytical and problem solving skills and fluent in one or two programming language
Works autonomously on a range of tasks and may be relied upon to coach / educate others
Lead projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
In-depth experience working with very large datasets and familiarity with big data technologies
Keeps abreast of rapid business and technology innovation within business information management field
Familiar with visualization tools
Analyzes, designs, develops data repositories, warehouses and marts, data movement, data wrangling, data mapping and transformation (ETL) processes
Supports solutions, applications, platforms, and/or tools that are leveraged across all functional groups (e.g., Data Scientists, Business Insights & Analytics, etc.)
May also be responsible for developing sophisticated data preparation frameworks and architecture to create or modify data features for consumption by Data Scientists
Supports data modeling capabilities in order to structure business data to be consumed / translated into a variety of novel capacities
Supports business teams in the use and understanding of the data and reporting solutions
Develops data road map/information management strategies and corresponding technical solutions on integrating, transforming, and/or managing data
Drives data-centric solution development focusing on complex data integration
Adopts the Enterprise Data model in alignment with direction from the OCDO and other data & analytics functional groups
Solicits, analyzes, and understands data requirements (i.e., using market research, requirements gathering, feature planning, user experience / design considerations, etc.) to enable development of information management solutions
Education & Experience:
Undergraduate degree or Technical Certificate
5+ years of relevant experience from a business administration, statistical, mathematical, scientific or financial background
Proficient knowledge of various data sources, tools and technologies used in preparing summaries and reports
Analytical and problem solving skills are required to interpret data and draw conclusions
Knowledge of current and emerging competitor and market trends
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in mentoring/coaching others
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion
Preferred Qualifications:
Experience with Microsoft Office tools--PPT; Word; Excel; and Visio
Experience with workflow tools such as Confluence/JIRA
Knowledge/experience with coding/programming in SAS
Customer Accountabilities:
Analyzes and understands business and data requirements to develop complete business solutions, including data models (entity relationship diagrams, dimensional data models) and business rules, data life-cycle management, governance, lineage, metadata and reporting elements.
Applies automation and innovation on data platforms and on-going on any new development projects / initiatives aligned to business or organizational strategies
Designs and implements complex business data information management frameworks to provide a solution that meets business requirements
Collaborates with technology and business partners to resolve issues and ensure requirements and established SLAs
Works closely with various technology/project teams to understand business data and provide analysis and requirements to ensure the data design / development initiatives are in line with the planned design and standards
Shareholder Accountabilities:
Works with other various partners/ stakeholders to ensure project success
Develops business requirements by researching / analyzing and documenting business data requirements
Provides expert guidance within projects and other various change initiatives to support data impact assessments and data risk mitigation
Implements processes aligned to data information management standards and ensure data quality (e.g., rules / thresholds / assessments, etc.) and requirements are developed
Develops and maintains knowledge of data available from upstream sources and data within various platforms
Identifies critical data / critical data elements to support Business Segment data governance and/or data management frameworks / programs
May be responsible to understand and utilize business information management data deliverables
Ensures business data and information is retained and disposed in compliance with enterprise data standards, policies and guidelines
Performs data profiling using TD tooling and ad hoc system query languages to validate data analysis
Provides support throughout data lifecycle to resolve data issues and support user community by helping users interpret the data
Leads the investigation of root causes for data issues and ensure data issues are resolved
Identifies and/or define knowledge transfer and data expertise activities to support business teams using the information management solutions.
Adheres to enterprise frameworks or methodologies that relate to data activities for business area
Ensures business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provides industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit
Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Charlotte, North Carolina, United States of America
Hours:
40
Pay Details:
$68,640 - $112,320 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Data & Analytics
Job Description:
Department Overview:
This position supports the Model Lifecycle Environment platform in teaching/training and supporting end-users with the platform business tools to aid in model development, forecasting, and analysis. Trainings are virtual and in-person and some travel would be required. Hybrid work model of in-office and work from home at this time. Additionally, excellent communication, presentation, teaching and material development skills are essential and the desire to work as a team to support end-users in a positive, productive manner is a must.
Depth & Scope:
Expert level professional role, considered subject matter expert with in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
Requires expert level conceptual and practical knowledge for own area of specialty and knowledge of broader related areas
Advanced analytical and problem solving skills and fluent in one or two programming language
Works autonomously on a range of tasks and may be relied upon to coach / educate others
Lead projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
In-depth experience working with very large datasets and familiarity with big data technologies
Keeps abreast of rapid business and technology innovation within business information management field
Familiar with visualization tools
Analyzes, designs, develops data repositories, warehouses and marts, data movement, data wrangling, data mapping and transformation (ETL) processes
Supports solutions, applications, platforms, and/or tools that are leveraged across all functional groups (e.g., Data Scientists, Business Insights & Analytics, etc.)
May also be responsible for developing sophisticated data preparation frameworks and architecture to create or modify data features for consumption by Data Scientists
Supports data modeling capabilities in order to structure business data to be consumed / translated into a variety of novel capacities
Supports business teams in the use and understanding of the data and reporting solutions
Develops data road map/information management strategies and corresponding technical solutions on integrating, transforming, and/or managing data
Drives data-centric solution development focusing on complex data integration
Adopts the Enterprise Data model in alignment with direction from the OCDO and other data & analytics functional groups
Solicits, analyzes, and understands data requirements (i.e., using market research, requirements gathering, feature planning, user experience / design considerations, etc.) to enable development of information management solutions
Education & Experience:
Undergraduate degree or Technical Certificate
5+ years of relevant experience from a business administration, statistical, mathematical, scientific or financial background
Proficient knowledge of various data sources, tools and technologies used in preparing summaries and reports
Analytical and problem solving skills are required to interpret data and draw conclusions
Knowledge of current and emerging competitor and market trends
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in mentoring/coaching others
Skill in using computer applications including MS Office
Ability to communicate effectively in both oral and written form
Ability to work collaboratively and build relationships
Ability to work successfully as a member of a team and independently
Ability to exercise sound judgement in making decisions
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to handle confidential information with discretion
Preferred Qualifications:
Experience with Microsoft Office tools--PPT; Word; Excel; and Visio
Experience with workflow tools such as Confluence/JIRA
Knowledge/experience with coding/programming in SAS
Customer Accountabilities:
Analyzes and understands business and data requirements to develop complete business solutions, including data models (entity relationship diagrams, dimensional data models) and business rules, data life-cycle management, governance, lineage, metadata and reporting elements.
Applies automation and innovation on data platforms and on-going on any new development projects / initiatives aligned to business or organizational strategies
Designs and implements complex business data information management frameworks to provide a solution that meets business requirements
Collaborates with technology and business partners to resolve issues and ensure requirements and established SLAs
Works closely with various technology/project teams to understand business data and provide analysis and requirements to ensure the data design / development initiatives are in line with the planned design and standards
Shareholder Accountabilities:
Works with other various partners/ stakeholders to ensure project success
Develops business requirements by researching / analyzing and documenting business data requirements
Provides expert guidance within projects and other various change initiatives to support data impact assessments and data risk mitigation
Implements processes aligned to data information management standards and ensure data quality (e.g., rules / thresholds / assessments, etc.) and requirements are developed
Develops and maintains knowledge of data available from upstream sources and data within various platforms
Identifies critical data / critical data elements to support Business Segment data governance and/or data management frameworks / programs
May be responsible to understand and utilize business information management data deliverables
Ensures business data and information is retained and disposed in compliance with enterprise data standards, policies and guidelines
Performs data profiling using TD tooling and ad hoc system query languages to validate data analysis
Provides support throughout data lifecycle to resolve data issues and support user community by helping users interpret the data
Leads the investigation of root causes for data issues and ensure data issues are resolved
Identifies and/or define knowledge transfer and data expertise activities to support business teams using the information management solutions.
Adheres to enterprise frameworks or methodologies that relate to data activities for business area
Ensures business operations follow applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provides industry knowledge for own area of expertise and participate in knowledge transfer within the team and business unit
Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.