Office Manager

SUMMARY: Elevate Dental Partners is committed to providing partner dentists and their teams with the highest quality of life as they provide the highest quality dental care for their patients. Our goal is to empower our dentists to succeed by providing support services and a collaborative network of dental professionals. The Dental Office Manager oversees the daily operations of the dental practice, ensuring efficient and effective management of administrative tasks, patient care coordination, and staff supervision. This role requires strong organizational skills, leadership abilities, and a customer-centric approach to ensure excellent patient experiences. BENEFITS/TEAM VALUE • Starting salary of $55,000 - $65,000, commensurate with experience plus a bonus opportunity • Medical, dental, vision, and other benefit offerings • Competitive PTO • Competitive 401(k) – up to 4% match program • A fun, friendly, and collaborative culture with a focus on a healthy work/life balance Responsibilities: Administrative Management: • Manage scheduling, appointments, and patient records using dental practice management software. • Oversee billing, insurance claims, and financial transactions, ensuring accuracy and compliance. • Coordinate the purchase of office supplies and inventory management. Patient Care Coordination: • Welcome patients and ensure a positive experience from check-in to check-out. • Address patient inquiries and concerns promptly and professionally. • Ensure patient confidentiality and compliance with HIPAA regulations. Staff Supervision and Training: • Assist with the recruiting, hiring, and training of administrative and support staff. • Conduct performance reviews and provide constructive feedback. • Coordinate staff schedules and manage time off requests, Doctor holidays, and company holidays. • Foster a positive work environment and encourage teamwork and professional development. • Take the lead on coaching conversations, disciplinary actions and terminations in partnership with your Regional Manager and Elevate Support Team. Financial Management: • Monitor accounts receivable and collections, following up on outstanding balances. • Daily communication between staff and Doctors on progress toward daily, weekly, and monthly goals. • Accomplish office production and profitability goals by growing top-line revenue and controlling expenses. • Facilitate monthly meetings with Doctors to review previous months' performance, celebrate successes, and plan for the current month. Compliance and Regulatory Management: • Ensure compliance with federal, state, and local regulations governing dental practices. • Stay updated on changes in regulations and industry standards. • Maintain accurate and up-to-date documentation and records. Facility and Equipment Maintenance: • Coordinate maintenance and repairs for dental equipment and office facilities. • Ensure a clean, safe, and comfortable environment for patients and staff. • Monitor infection control protocols and adherence to OSHA standards. Communication and Relationship Management: • Communicate Doctor needs and/or concerns to the Regional Manager and leadership. • Serve as the primary point of contact for patients, staff, and vendors. • Act as the liaison between the support team, our patients, and the practice staff. • Communicate effectively with the dental team to ensure smooth workflow and patient care. • Build and maintain positive relationships with patients and community partners. • Participate in quarterly administrative meetings for training and feedback. • Performs other duties as required, assigned, or requested. Qualifications: • 4 years of prior experience in dental office management. • Proficiency in dental practice management software (Open Dental a plus) and Microsoft Office Suite. • Strong leadership, communication, and interpersonal skills. • Ability to multitask, prioritize, and problem-solve in a fast-paced environment. • Knowledge of dental terminology, procedures, and insurance billing practices. • Commitment to maintaining patient confidentiality and compliance with regulatory requirements. • CPR certification may be required. • Extensive knowledge of dental revenue cycles and insurance carriers (DMOs, PPOs, Medicaid, and discount plans) • Willingness to work flexible hours, including evenings and weekends, as needed. • Fluent or Conversational in Spanish is a plus. Compensation: $55,000 - $65,000 yearly • Administrative Management: • Manage scheduling, appointments, and patient records using dental practice management software. • Oversee billing, insurance claims, and financial transactions, ensuring accuracy and compliance. • Coordinate the purchase of office supplies and inventory management. Patient Care Coordination: • Welcome patients and ensure a positive experience from check-in to check-out. • Address patient inquiries and concerns promptly and professionally. • Ensure patient confidentiality and compliance with HIPAA regulations. Staff Supervision and Training: • Assist with the recruiting, hiring, and training of administrative and support staff. • Conduct performance reviews and provide constructive feedback. • Coordinate staff schedules and manage time off requests, Doctor holidays, and company holidays. • Foster a positive work environment and encourage teamwork and professional development. • Take the lead on coaching conversations, disciplinary actions and terminations in partnership with your Regional Manager and Elevate Support Team. Financial Management: • Monitor accounts receivable and collections, following up on outstanding balances. • Daily communication between staff and Doctors on progress toward daily, weekly, and monthly goals. • Accomplish office production and profitability goals by growing top-line revenue and controlling expenses. • Facilitate monthly meetings with Doctors to review previous months' performance, celebrate successes, and plan for the current month. Compliance and Regulatory Management: • Ensure compliance with federal, state, and local regulations governing dental practices. • Stay updated on changes in regulations and industry standards. • Maintain accurate and up-to-date documentation and records. Facility and Equipment Maintenance: • Coordinate maintenance and repairs for dental equipment and office facilities. • Ensure a clean, safe, and comfortable environment for patients and staff. • Monitor infection control protocols and adherence to OSHA standards. Communication and Relationship Management: • Communicate Doctor needs and/or concerns to the Regional Manager and leadership. • Serve as the primary point of contact for patients, staff, and vendors. • Act as the liaison between the support team, our patients, and the practice staff. • Communicate effectively with the dental team to ensure smooth workflow and patient care. • Build and maintain positive relationships with patients and community partners. • Participate in quarterly administrative meetings for training and feedback. • Performs other duties as required, assigned, or requested. Compensation: $55,000-$65,000 per year