Event Services Manager

If you're looking for a career with Apple Leisure Group, please click here to view job postings.If you're looking for a career with our Inclusive Collection, please click here to view job postings.At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met - they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.Our Hyatt Culture is represented by our mission, values, and goals through: Innovation, Respect, Service-Orientation, and Inclusion. Innovative, Hyatt employees are forward-thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt employees are inspired by team spirit and camaraderie. Service-Oriented, Hyatt employees are customer-focused by providing authentic hospitality in every way every time. Diversity and Inclusion, Diversity is an integral part of who we are and what we represent.Goal of the Event Services Manager : Effectively and proactively monitors the daily functions of the Events Department, providing support and guidance to the banquet team, Catering and Convention Services team, the Convention Services floor department, and Banquet Beverage. This includes working closely with all hotel departments to ensure a successful and effective event resulting in a positive guest experience.The Event Services Manager Responsibilities may include:Supports and manages the Events Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage.Supervise, empower, lead, coach, and motivate the banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement.Assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.Responsible for proactively reviewing staffing and equipment needs.Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor, and Beverage.Responsible for maintaining a high energy, positive, professional appearance.Responsible for short and long term banquet functions in the front and back of the house.Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training development, promotion, and continuous reinforcement.Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.Perform daily walk-throughs in the banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.Ability to develop ideas for special events and holiday functions.Hyatt Hotels & Resorts believes in a strong commitment to promotion from within. Begin your career today as the Event Services Manager and find yourself as the Assistant Food & Beverage Director within a few years. Three quarters of Hyatt's management staff is promoted from within, just about all of our function heads are promoted internally as well. The statistics are there; make it your next step!Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards...whether it's career opportunities, job enrichment, or a supportive working environment. If you are ready for this challenge, then we are ready for you.Qualifications

Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.A true desire to understand and anticipate the needs of others in a fast-paced environment.Refined verbal and written communication skills.Must be proficient in general computer knowledge.Candidates should be extremely creative, innovative, detail-oriented, and organized.Hotel experience and a thorough understanding of all levels of banquet service.Previous experience as an Event Services Manager/Assistant, Event Services Captain, or Event Services Supervisor preferred.Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and effective in providing exceptional customer service.

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