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Department of Health and Human Services

Policy & Outreach Director

Department of Health and Human Services, Portland, Maine, us, 04122


Public Service Manager III

Opening Date:

November 15, 2024

Closing Date: December 2, 2024

Job Class Code:

MA36 Grade:

36 (Confidential) Salary:

$92,851.20 - $131,518.40 per year

Position Number:

02000-4121

Location : Portland

This opportunity allows partial telework with management approval.Core Responsibilities:OHIM seeks a Policy and Outreach Director who will work collaboratively with the team to develop Marketplace policies, consumer outreach strategies, and manage relationships with external stakeholders, including government entities. The position will serve as OHIM’s in-house expert on Marketplace policy and eligibility and enrollment. The Director of Policy will develop policy recommendations that support OHIM’s goals and objectives in coordination with OHIM’s senior leadership team and the DHHS Commissioner’s Office. The person in this role should be practiced at offering strategic policy recommendations and making decisions of broad scope and complexity in a clear, concise, and timely manner. Strong organizational, research, project management, and writing skills are necessary. Other duties include:Provide high quality research and analysis of policies that impact the Marketplace at the federal and state level and provide written memos, reports, and presentations to leadership.Advise DHHS and OHIM leadership on policies and emerging opportunities related to key initiatives.Assist in the development of policy and operational initiatives to maximize enrollment among eligible populations.In coordination with the COO and/or product manager, lead the implementation of new policies and initiatives with OHIM operational staff and IT platform vendor.Develop resources and educational materials to help stakeholders understand and follow eligibility rules and regulations.Create and maintain policies and procedures documentation.Work directly with the Office of MaineCare Services and the Office for Family Independence to increase collaboration across our Offices and programs and develop new initiatives.Provide audit and compliance support to the OHIM COO as needed.Work directly with DHHS Director of Government Relations to respond to Legislature inquiries and prepare leadership for hearings or work sessions. Lead drafting of statutorily required reporting.Work with DHHS General Counsel to strategize on rulemaking.Analyze data on CoverME.gov enrollment and produce reports for compliance activities and determine areas for improvement and/or innovation.Serve as a liaison to enrollment assisters and advocacy organizations on policy issues.Develop and maintain relationships with key external stakeholders to develop, adapt, align, and implement effective marketplace policy.Supervise OHIM policy, communications, and outreach staff.End-to-end oversight of special projects including convening and facilitating work groups, implementing new legislative mandates, and leading cross-Office and cross-Department initiatives.Other duties as assigned.Minimum Qualifications:To qualify, your background must include a 10-year combination of education and experience in health care, law, insurance, or public policy/administration, including significant experience in a leadership role and/or supervising and managing professional staff.Preferred Experience Includes:Professional degree in public policy or administration, health care or health insurance administration, law, or other comparable field with a focus on health or social policy.Advanced knowledge and experience working on policies impacting commercial health insurance markets, including the Affordable Care Act.Leadership experience in a governmental agency or complex organization, including areas such as operational oversight, policy implementation, interagency communication, and direct supervision of staff.The background of well-qualified candidates will demonstrate the following competencies:Experience evaluating, analyzing, researching, and developing health care services, policies, and programs.Ability to effectively and concisely communicate and make recommendations and decisions regarding complex and technical information, verbally and in writing, for a variety of audiences.Demonstrated ability to quickly and effectively adapt and respond to rapid changes in priorities and/or areas of focus.Experience representing an agency or organization with senior external stakeholders (e.g. legislators, business partners).Experience analyzing federal and/or state laws and regulations and managing compliance with state and federal regulations.Experience in developing, implementing, and evaluating consumer outreach campaigns.Experience in federal or state legislative processes.A passion for health care, health equity, and public service.Application Information:Please submit all documents or files in PDF format.For additional information about this position please contact Hilary Schnieder at 207-592-1433 or by email at Hilary.Schneider@Maine.gov.To request a paper application, please contact Mandy.L.Harman@Maine.gov.

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