Loyalty Product Operational Management (VP)

Citi, the leading global bank, has approximately two hundred million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of our clients. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Diversity is a key business imperative and a source of strength at Citi.Description:Proprietary Product Management (PPM) & Loyalty Product Management (LPO) is responsible for the US Product and Loyalty programs. The Loyalty Operations Manager role is part of the Loyalty Product Management organization. The role’s objective is to deliver exceptional experiences through a proactive, compliant, and efficient organization aimed at driving customer satisfaction through management and/or support of product development, issue management, servicing, and business operational frameworks. The role requires the ability to oversee day-to-day operational functions across the spectrum of loyalty programs as well as the application of functional knowledge to strategic, cross-functional work across multiple businesses.Responsibilities:Manage operational processes with key partnerships and third-party vendors in compliance with Third Party Risk Management (TPRM) requirements, including oversight of dashboards, reporting, partner processes, data validation and records management.Leverage functional knowledge of operations management to enable risk assessment and risk management across key processes.Assist in operational strategy development and implementation efforts with key programs, products, and benefit partners.Participate in technology project deployment, including testing and implementation activities in partnership with key stakeholders.Develop business cases to support new servicing tools, products, or enhancements.Participate in issue management processes, including root cause identification and control enhancement or development.Qualifications:6 - 10 years of experience in an operations and/or program management environment.Knowledge of servicing and call center operations, with a strong customer orientation.Demonstrated process improvement and re-engineering experience.Demonstrated history of driving business results through effective partnership.Demonstrated ability to independently operate in a complex, cross-functional environment.Excellent organizational, communication, analytical, decision-making, and critical thinking skills.Proficiency in Visio, MS Word, Excel, and PowerPoint.Education:Bachelor’s degree.Job Family Group:

Consumer SalesJob Family:

Consumer Product SalesTime Type:

Full timePrimary Location:

Jacksonville Florida United StatesPrimary Location Full Time Salary Range:

$113,840.00 - $170,760.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. For additional information regarding Citi employee benefits, please visit citibenefits.com.Anticipated Posting Close Date:

Nov 22, 2024Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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