Salesforce.Com Inc
Software Engineer - Production Support Engineering
Salesforce.Com Inc, Indianapolis, Indiana, us, 46262
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySoftware Engineering
Job DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.*IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES *This position is located in the Indianapolis, IN office.
At Salesforce, reliability & trust is our #1 priority. Our customers demand a high quality, responsive and predictable application!As an engineer joining the Customer Centric Engineering team, you will get an opportunity to work on a broad set of challenging customer-related issues which will require a wide range of technologies and troubleshooting of the Salesforce Data Cloud product. As a Customer Centric Engineer you will investigate, reproduce, diagnose and propose fixes for complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence and communication.ResponsibilitiesUsing your Java, Database, Web API and UI skills to tackle critical customer escalations
Determining ways to find "the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code
Identifying root causes, proposing test cases and proposing code changes to fix the problem.
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring internal support teams on technical issues and best practices
Developing partnerships with other teams across Customer Service, Development, and Site Reliability as a technical expert
Championing Supportability and Debug ability initiatives throughout development and developing new debugging tools while working closely with product teams
Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)
Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Composability and availability.
Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that.
Deliver presentations highlighting metrics, trends and successes to engineering teams
RequirementsA related technical degree required
4-6 years of proven experience in software development environment. For senior levels, 7+ years.
Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
Unparalleled debugging, troubleshooting and problem-solving skills
Learn quickly and be productive in a highly collaborative, lightning-fast environment
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
Ability to take sophisticated problems and break them down into smaller tasks
In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
A strong background in open source technology.
Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
Knowledge about cloud security and standard methodologies.
Willing to learn new technologies
Technical RequirementsMust have a background in an Object Oriented Development Language (Java)
Very good understanding of RDBMS (Oracle and/or other relational databases like PostgreSQL, MySQL etc.). Good understanding of SQL performance tuning.
Experience with a known IDE: Eclipse or IntelliJ or VSCode
Good understanding of log parsing / analysis in Splunk and creating reports/dashboards.
Experience working with AWS
Experience using the following JavaScript frameworks/libraries: RequireJS / Grunt / Node / jQuery / jQuery UI / Bootstrap / Backbone / Handlebars / Mustache
Understanding of W3C standards and experience in addressing cross-browser and platform compatibility issues.
Utilization and troubleshooting of SOAP & REST based APIs
Salesforce knowledge preferred
Benefits & PerksCheck out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Salesforce InformationCheck out our Salesforce Engineering Site.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.
Job DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.*IN SCHOOL OR GRADUATED WITHIN THE LAST 12 MONTHS? PLEASE VISIT FUTURE FORCE FOR OPPORTUNITIES *This position is located in the Indianapolis, IN office.
At Salesforce, reliability & trust is our #1 priority. Our customers demand a high quality, responsive and predictable application!As an engineer joining the Customer Centric Engineering team, you will get an opportunity to work on a broad set of challenging customer-related issues which will require a wide range of technologies and troubleshooting of the Salesforce Data Cloud product. As a Customer Centric Engineer you will investigate, reproduce, diagnose and propose fixes for complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence and communication.ResponsibilitiesUsing your Java, Database, Web API and UI skills to tackle critical customer escalations
Determining ways to find "the bug" utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code
Identifying root causes, proposing test cases and proposing code changes to fix the problem.
Providing timely information to customer facing teams to improve overall customer satisfaction
Mentoring internal support teams on technical issues and best practices
Developing partnerships with other teams across Customer Service, Development, and Site Reliability as a technical expert
Championing Supportability and Debug ability initiatives throughout development and developing new debugging tools while working closely with product teams
Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)
Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Composability and availability.
Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that.
Deliver presentations highlighting metrics, trends and successes to engineering teams
RequirementsA related technical degree required
4-6 years of proven experience in software development environment. For senior levels, 7+ years.
Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
Unparalleled debugging, troubleshooting and problem-solving skills
Learn quickly and be productive in a highly collaborative, lightning-fast environment
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
Ability to take sophisticated problems and break them down into smaller tasks
In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
A strong background in open source technology.
Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
Knowledge about cloud security and standard methodologies.
Willing to learn new technologies
Technical RequirementsMust have a background in an Object Oriented Development Language (Java)
Very good understanding of RDBMS (Oracle and/or other relational databases like PostgreSQL, MySQL etc.). Good understanding of SQL performance tuning.
Experience with a known IDE: Eclipse or IntelliJ or VSCode
Good understanding of log parsing / analysis in Splunk and creating reports/dashboards.
Experience working with AWS
Experience using the following JavaScript frameworks/libraries: RequireJS / Grunt / Node / jQuery / jQuery UI / Bootstrap / Backbone / Handlebars / Mustache
Understanding of W3C standards and experience in addressing cross-browser and platform compatibility issues.
Utilization and troubleshooting of SOAP & REST based APIs
Salesforce knowledge preferred
Benefits & PerksCheck out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Salesforce InformationCheck out our Salesforce Engineering Site.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.