Texas Health Huguley FWS
IT Support Specialist - Associate
Texas Health Huguley FWS, Orlando, Florida, us, 32885
Job Description - IT Support Specialist - Associate (24040029)IT Support Specialist - AssociateJob Number:
24040029DescriptionSchedule: Full TimeThe role you’ll contribute:Must have ONE of the following IT related certifications:• AWS Certified Cloud Practitioner• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)The IT Support Specialist (ITSS) Associate is an entry level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. The Associate support specialist is responsible for installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide local or remote support and troubleshooting. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required.This Associate position consults with and receives directions from senior ITSS staff and/or management regarding consumer equipment or work unit problems and malfunctions. Assists with consumer and team training. Provides status reports, problem-resolution summaries and work instructions as required.Responsibilities:Install consumer-based hardware and software on devices and operating systems.Provide detailed descriptions within ServiceNow tickets.Follow AIT standards for devices and software.Work with enterprise AIT technical and business support teams as required.Communicate with consumers to provide solutions to technical problems.Work on projects and special initiatives.Follow and maintain AIT standard operating procedures for field operations.Basic level support of audio video (AV) technology.Reference centralized AIT Field Operations knowledge bases.Perform basic level repairs for AdventHealth devices.Work with our designated AdventHealth IT vendors for support.Meet the standard service level agreement (SLA) for incident and request.Follow standard procedures for imaging devices.QualificationsThe expertise and experiences you’ll need to succeed:KNOWLEDGE AND SKILLS REQUIRED:Familiarity with Microsoft Office suite.Familiarity with current Microsoft and Mac operating systems.Basic familiarity with device imaging processes.Basic knowledge of mobile devices hardware.Familiarity with projects and time tracking.Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision.Basic knowledge of workstation management software.Familiarity with common peripherals and accessories.Basic working knowledge of best IT security practices.Basic understanding of IT network hardware, software, and general concepts.Knowledge and Skills Preferred:Experience working in a Healthcare environment.Experience working in a consumer centric environment.EDUCATION AND EXPERIENCE REQUIRED:High School Diploma or equivalent.At least 1 year experience in the desktop environment.EDUCATION AND EXPERIENCE PREFERRED:Associate degree in computer technology, or 2 years of equivalent work experience.CERTIFICATIONS:Must have ONE of the following IT related certifications:• AWS Certified Cloud Practitioner• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)Job:
Information SystemsOrganization:
AdventHealth Information TechnologyPrimary Location:
FH ORLANDO 601 EAST ROLLINS STREET Orlando 32803Operating Unit:
AdventHealth Information Tech
#J-18808-Ljbffr
24040029DescriptionSchedule: Full TimeThe role you’ll contribute:Must have ONE of the following IT related certifications:• AWS Certified Cloud Practitioner• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)The IT Support Specialist (ITSS) Associate is an entry level hourly position responsible for supporting providers, clinicians, and business professionals that use technology solutions to improve their work processes. This position provides accurate and timely support services for consumer devices. The Associate support specialist is responsible for installing, configuring, and troubleshooting all consumer-based hardware, software, and peripherals. This position is a direct interface to the customer on behalf of other Adventist Information Technology (AIT) technical teams and will provide local or remote support and troubleshooting. Essential job duties require participation in on call; use of a personal cell phone for voice and data communications; periodic weekend and night work; travel between locations to provide support as required.This Associate position consults with and receives directions from senior ITSS staff and/or management regarding consumer equipment or work unit problems and malfunctions. Assists with consumer and team training. Provides status reports, problem-resolution summaries and work instructions as required.Responsibilities:Install consumer-based hardware and software on devices and operating systems.Provide detailed descriptions within ServiceNow tickets.Follow AIT standards for devices and software.Work with enterprise AIT technical and business support teams as required.Communicate with consumers to provide solutions to technical problems.Work on projects and special initiatives.Follow and maintain AIT standard operating procedures for field operations.Basic level support of audio video (AV) technology.Reference centralized AIT Field Operations knowledge bases.Perform basic level repairs for AdventHealth devices.Work with our designated AdventHealth IT vendors for support.Meet the standard service level agreement (SLA) for incident and request.Follow standard procedures for imaging devices.QualificationsThe expertise and experiences you’ll need to succeed:KNOWLEDGE AND SKILLS REQUIRED:Familiarity with Microsoft Office suite.Familiarity with current Microsoft and Mac operating systems.Basic familiarity with device imaging processes.Basic knowledge of mobile devices hardware.Familiarity with projects and time tracking.Demonstrates effective technical troubleshooting and problem-solving skills, with some supervision.Basic knowledge of workstation management software.Familiarity with common peripherals and accessories.Basic working knowledge of best IT security practices.Basic understanding of IT network hardware, software, and general concepts.Knowledge and Skills Preferred:Experience working in a Healthcare environment.Experience working in a consumer centric environment.EDUCATION AND EXPERIENCE REQUIRED:High School Diploma or equivalent.At least 1 year experience in the desktop environment.EDUCATION AND EXPERIENCE PREFERRED:Associate degree in computer technology, or 2 years of equivalent work experience.CERTIFICATIONS:Must have ONE of the following IT related certifications:• AWS Certified Cloud Practitioner• Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)Job:
Information SystemsOrganization:
AdventHealth Information TechnologyPrimary Location:
FH ORLANDO 601 EAST ROLLINS STREET Orlando 32803Operating Unit:
AdventHealth Information Tech
#J-18808-Ljbffr