Great Wolf Lodge
IT Manager
Great Wolf Lodge, Baltimore, Maryland, United States,
Pay:
$90000 per yearAt Great Wolf, the
IT Manager
is responsible for providing technical support and managing the systems at the lodge. Reporting directly to the Corporate IT Support Manager, they will also have a dotted line to the General Manager of the property. Technical support includes workstation and printer installation and maintenance, administering local server(s), monitoring the network, hardware performance, connectivity, and backups. This position will also assist in the budget planning process to define systems needs at the property.Essential Duties & ResponsibilitiesWork closely with on-property staff on systems-related issues pertaining to the PMS, POS.Proactively monitor and administer the network, workstation operating systems, security system, safety, backups, and servers related to the systems within his/her focus for the resort.Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office.Supervise and train employees' use of the systems to assure compliance with pre-defined company policies.Participate in job-related training, classes, conventions, seminars, and personal knowledge enrichment opportunities as directed.Administer and enforce GWR license agreements for compliance and budgetary accuracy.Work closely with members of the GWR IT team.Maintain accurate inventories of equipment while keeping an organized, safe, and clean work area.Assist corporate IT on projects and support related issues in the field or at the corporate office.Prioritize projects and support workload at the resort.Conduct regular training sessions to keep the knowledge base at the properties current.Basic Qualifications & SkillsBachelor's degree in IT or related field (or equivalent combination of education/experience).Four years of experience in hybrid networking, server, virtual, and physical environments.Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP, Ethernet, Wide Area Networks), desktop/mobile OS, hardware, and audio/visual support experience.Demonstrated proficiency in Microsoft Office suite.Successful completion of criminal background check and drug screen.Desired Qualifications & TraitsMicrosoft Certification.Previous IT experience in hotel/resort/theme park industry.SCCM administration, and a working knowledge of Cisco and server virtualization.Strong problem-solving and organizational skills.Attention to detail.Enthusiastic and positive energy.Multi-tasking ability.Physical RequirementsAble to lift up to 20 lbs.Able to bend, stretch, and twist.Able to stand or sit for long periods of time.
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$90000 per yearAt Great Wolf, the
IT Manager
is responsible for providing technical support and managing the systems at the lodge. Reporting directly to the Corporate IT Support Manager, they will also have a dotted line to the General Manager of the property. Technical support includes workstation and printer installation and maintenance, administering local server(s), monitoring the network, hardware performance, connectivity, and backups. This position will also assist in the budget planning process to define systems needs at the property.Essential Duties & ResponsibilitiesWork closely with on-property staff on systems-related issues pertaining to the PMS, POS.Proactively monitor and administer the network, workstation operating systems, security system, safety, backups, and servers related to the systems within his/her focus for the resort.Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office.Supervise and train employees' use of the systems to assure compliance with pre-defined company policies.Participate in job-related training, classes, conventions, seminars, and personal knowledge enrichment opportunities as directed.Administer and enforce GWR license agreements for compliance and budgetary accuracy.Work closely with members of the GWR IT team.Maintain accurate inventories of equipment while keeping an organized, safe, and clean work area.Assist corporate IT on projects and support related issues in the field or at the corporate office.Prioritize projects and support workload at the resort.Conduct regular training sessions to keep the knowledge base at the properties current.Basic Qualifications & SkillsBachelor's degree in IT or related field (or equivalent combination of education/experience).Four years of experience in hybrid networking, server, virtual, and physical environments.Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP, Ethernet, Wide Area Networks), desktop/mobile OS, hardware, and audio/visual support experience.Demonstrated proficiency in Microsoft Office suite.Successful completion of criminal background check and drug screen.Desired Qualifications & TraitsMicrosoft Certification.Previous IT experience in hotel/resort/theme park industry.SCCM administration, and a working knowledge of Cisco and server virtualization.Strong problem-solving and organizational skills.Attention to detail.Enthusiastic and positive energy.Multi-tasking ability.Physical RequirementsAble to lift up to 20 lbs.Able to bend, stretch, and twist.Able to stand or sit for long periods of time.
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