AccorHotel
Director, Revenue Management
AccorHotel, Chicago, Illinois, United States, 60290
Company Description
Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space.
Job Description
The Director of Revenue Management is responsible forLeads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tacticsParticipates in the annual budget process and produces long term projections, as required.Actively participates in ownership conversations and presentations.Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner's distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.Oversees relationship with GRC and Distribution services teams.Maintains relationships with local market competitors to keep informed of trends and news.Motivate, lead, coach and manage all aspects of team members' performance towards achieving exceptional guest service and employee satisfaction results.Qualifications
Minimum 2 years of Revenue Management Experience within 450+room hotel with significant meeting spaceStrong communication skills, both verbal and writtenDynamic can-do attitudeStrong analytical skills and attention to detailPresents a professional and polished appearanceEffectively deal with guests and other team membersPrevious reservation experience highly preferredExperience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferredPossessing the trait of being organized and multi-taskingAbility to complete work within given deadlinesMaintain confidentiality of proprietary information and protect company assets
Additional Information
Visa Requirements:
Successful candidates must be legally eligible to work in the United States.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
#LI-TM1
Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space.
Job Description
The Director of Revenue Management is responsible forLeads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tacticsParticipates in the annual budget process and produces long term projections, as required.Actively participates in ownership conversations and presentations.Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.Chairs and prepares materials for the weekly Revenue Management Meetings, following Brand guidelines.Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner's distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements.System owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene, following Accor standards, recommendations and procedures.Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.Oversees relationship with GRC and Distribution services teams.Maintains relationships with local market competitors to keep informed of trends and news.Motivate, lead, coach and manage all aspects of team members' performance towards achieving exceptional guest service and employee satisfaction results.Qualifications
Minimum 2 years of Revenue Management Experience within 450+room hotel with significant meeting spaceStrong communication skills, both verbal and writtenDynamic can-do attitudeStrong analytical skills and attention to detailPresents a professional and polished appearanceEffectively deal with guests and other team membersPrevious reservation experience highly preferredExperience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferredPossessing the trait of being organized and multi-taskingAbility to complete work within given deadlinesMaintain confidentiality of proprietary information and protect company assets
Additional Information
Visa Requirements:
Successful candidates must be legally eligible to work in the United States.
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
#LI-TM1