Pathwayshealth
Client Relations Executive - Hospice
Pathwayshealth, San Mateo, California, United States, 94409
Pathways Home Health, Hospice and Private Duty
Client Relations Executive - Hospice
Marketing/Sales - San Mateo, CA - Full Time
For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect. TITLE:
Client Relations Executive - Hospice (Sales) OFFICE LOCATION:
South SF TERRITORY:
San Mateo County SCHEDULE:
Full Time SHIFT:
Days and some weekends The posted compensation range of $114,000 - $134,700 (annual salary) is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law. POSITION SUMMARY:
The Hospice Client Relations Executive (CRE) makes essential contributions to the achievement of the organization’s objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. The CRE is expected to travel to various referral sources and potential patients and communicate Pathways Hospice services, patient criteria and agency policies to secure appropriate contracts for patient care. The position maintains and grows current market share and grows new sources of business sufficient to support the branch’s business plan. This position will work with the Director, Business Development; Regional Vice President, Market Development; or Vice President, Sales and branch Director, Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals. AREAS OF RESPONSIBILITY: Supports Pathways’ mission to exceed the expectations of our customers, associates, and shareholders in the delivery of health care and support services in a way that a caring family provides. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA health protected health information. Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget. Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, Community Based Residential Facilities, physicians and other health care providers and hospital systems as a source of referrals and admissions. Develops and maintains relationships with key customer sources through regular contact and follow-up procedures. Acts as the key contact for client troubleshooting and conflict resolution. Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals. Develops and maintains accurate data on customer relationships within RSL on each key referral source. Communicates to branch(es) on a daily basis to give and receive vital client information. Completes reports detailing field activity and results on a weekly basis. Represents Pathways in relevant professional organizations and in the community. Assists in proposal preparation and presentation. Analyzes and makes recommendations for contracts. Assists with educating the community about services. All other duties as assigned. QUALIFICATIONS: Health care professional credential, Bachelor’s degree or comparable business experience required. Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation. Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals. Excellent communication skills, both verbal and written. Strong knowledge of computer-based applications, including Microsoft Office applications (Excel, Word & PowerPoint) and territory management systems. Excellent time management, organizational, administrative and presentation skills. Excellent interpersonal skills with diverse customers and staff. Ability to travel, valid driver’s license, auto liability insurance coverage according to company policy.
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Client Relations Executive - Hospice
Marketing/Sales - San Mateo, CA - Full Time
For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect. TITLE:
Client Relations Executive - Hospice (Sales) OFFICE LOCATION:
South SF TERRITORY:
San Mateo County SCHEDULE:
Full Time SHIFT:
Days and some weekends The posted compensation range of $114,000 - $134,700 (annual salary) is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law. POSITION SUMMARY:
The Hospice Client Relations Executive (CRE) makes essential contributions to the achievement of the organization’s objectives as a field-based business development representative, consistently meeting the volume expectations for referrals and admissions. The CRE is expected to travel to various referral sources and potential patients and communicate Pathways Hospice services, patient criteria and agency policies to secure appropriate contracts for patient care. The position maintains and grows current market share and grows new sources of business sufficient to support the branch’s business plan. This position will work with the Director, Business Development; Regional Vice President, Market Development; or Vice President, Sales and branch Director, Operations to develop and execute specific strategies and tactics to achieve revenue targets, patient experience and profitability goals. AREAS OF RESPONSIBILITY: Supports Pathways’ mission to exceed the expectations of our customers, associates, and shareholders in the delivery of health care and support services in a way that a caring family provides. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA health protected health information. Must meet or exceed established monthly admission target(s) as provided by their supervisor and determined by the branch monthly budget. Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, Community Based Residential Facilities, physicians and other health care providers and hospital systems as a source of referrals and admissions. Develops and maintains relationships with key customer sources through regular contact and follow-up procedures. Acts as the key contact for client troubleshooting and conflict resolution. Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals. Develops and maintains accurate data on customer relationships within RSL on each key referral source. Communicates to branch(es) on a daily basis to give and receive vital client information. Completes reports detailing field activity and results on a weekly basis. Represents Pathways in relevant professional organizations and in the community. Assists in proposal preparation and presentation. Analyzes and makes recommendations for contracts. Assists with educating the community about services. All other duties as assigned. QUALIFICATIONS: Health care professional credential, Bachelor’s degree or comparable business experience required. Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation. Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals. Excellent communication skills, both verbal and written. Strong knowledge of computer-based applications, including Microsoft Office applications (Excel, Word & PowerPoint) and territory management systems. Excellent time management, organizational, administrative and presentation skills. Excellent interpersonal skills with diverse customers and staff. Ability to travel, valid driver’s license, auto liability insurance coverage according to company policy.
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