Elevance Health
Director Associate Relations
Elevance Health, Hanover, Maryland, United States, 21098
Director Associate Relations
Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our PulsePoint locations.
The Director Associate Relations (AR) is responsible for strategic oversight and leadership of the AR function that investigates, researches and manages complex and highly sensitive associate relations issues, termination issues, and legal and compliance issues, and takes appropriate actions on those fronts. Promote fair, equitable resolution of cases and investigations as well as providing an efficient experience to stakeholders interacting with the department (associates, leaders and HR partners). This role will spearhead the modernization of AR by leveraging cutting-edge artificial intelligence (AI) technologies.
How you will make an impact:
Oversee all investigations and overall case management.
Administer HR policies governing issues such as workplace rules and conduct, effective complaint resolution/investigation, performance management issues, ensuring fair employment practices, corrective action/performance improvement, compliance and audits.
Integrate AI-driven tools to enhance associate engagement, streamline conflict resolution processes, and provide data-driven insights to inform our HR practices.
Partner with other areas of HR operations including LOA to resolve issues efficiently and effectively.
Responsible for the development and administration of investigation policies, processes and records/documentation.
Reviews data analytics to develop and implement proactive outreach and education in partnership with HR COEs and CHROs.
Develop a multi-year strategy and roadmap for talent, process and technology in light of overall HR operational model and implementation of AI and digital tools.
Establish SLAs based on department metrics to provide strategic insights into overall risk, enterprise talent and opportunities for development.
Develops competencies and skills for the AR team including a continuous improvement mindset and approach.
Provide leadership, guidance, goal setting and development for the overall team.
Works on larger cross-functional HR projects.
Minimum Requirements:
Requires Bachelor's degree and minimum of 8 years of HR Experience and 5 years of management experience, or equivalent experience or background required.
Preferred Skills, Capabilities, and Experience:
Prior leadership experience, preferred.
Compliance experience, preferred.
Prior experience within a Human Resources Business Partner role, preferred.
Excellent written, oral, presentation and interpersonal communication skills, preferred.
For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $138,705 to $237,840.
Locations: Colorado; District of Columbia (Washington, DC); Maryland, Nevada; New York; Washington State.
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our PulsePoint locations.
The Director Associate Relations (AR) is responsible for strategic oversight and leadership of the AR function that investigates, researches and manages complex and highly sensitive associate relations issues, termination issues, and legal and compliance issues, and takes appropriate actions on those fronts. Promote fair, equitable resolution of cases and investigations as well as providing an efficient experience to stakeholders interacting with the department (associates, leaders and HR partners). This role will spearhead the modernization of AR by leveraging cutting-edge artificial intelligence (AI) technologies.
How you will make an impact:
Oversee all investigations and overall case management.
Administer HR policies governing issues such as workplace rules and conduct, effective complaint resolution/investigation, performance management issues, ensuring fair employment practices, corrective action/performance improvement, compliance and audits.
Integrate AI-driven tools to enhance associate engagement, streamline conflict resolution processes, and provide data-driven insights to inform our HR practices.
Partner with other areas of HR operations including LOA to resolve issues efficiently and effectively.
Responsible for the development and administration of investigation policies, processes and records/documentation.
Reviews data analytics to develop and implement proactive outreach and education in partnership with HR COEs and CHROs.
Develop a multi-year strategy and roadmap for talent, process and technology in light of overall HR operational model and implementation of AI and digital tools.
Establish SLAs based on department metrics to provide strategic insights into overall risk, enterprise talent and opportunities for development.
Develops competencies and skills for the AR team including a continuous improvement mindset and approach.
Provide leadership, guidance, goal setting and development for the overall team.
Works on larger cross-functional HR projects.
Minimum Requirements:
Requires Bachelor's degree and minimum of 8 years of HR Experience and 5 years of management experience, or equivalent experience or background required.
Preferred Skills, Capabilities, and Experience:
Prior leadership experience, preferred.
Compliance experience, preferred.
Prior experience within a Human Resources Business Partner role, preferred.
Excellent written, oral, presentation and interpersonal communication skills, preferred.
For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $138,705 to $237,840.
Locations: Colorado; District of Columbia (Washington, DC); Maryland, Nevada; New York; Washington State.
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.