Beacon Hill Staffing
Helpdesk Technician
Beacon Hill Staffing, El Segundo, California, United States, 90245
The Information Systems Specialist is part of the Information Technology Service Desk Team and is the direct support for the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network services. This is an entry-level position and the first point of contact for users who contact the service desk team through phone, email, and ticketing systems to ensure that users receive appropriate assistance, status updates, and resolution in a timely manner. Assists in the installation, implementation, and upgrades of internal systems and maintains a tracking system for usage evaluation.
Position Responsibilities
Fields incoming requests and incidents to resolve technical issues through the ticketing system.Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updatesMaintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops, and other computer accessoriesResponsible for daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry softwarePerforms Windows and Mac imaging of computer systems, setting up new hire employees with equipment and gathering equipment from off-boarding employeesProvides support for on-site/off-site meetings, conference rooms, and audio/video-related supportPerforms hardware support including installs, troubleshooting, basic repairs, printer maintenance, e-waste, and responsibility for the storage and inventory tracking of new and used equipmentLearns to use professional concepts. Applies company policies and procedures to resolve the routine issue and normally receives detailed instructions on all work. Works on assignments tasked by the Service Desk SupervisorWorks on problems of limited scope and articulates issues and need for guidance, as applicableOther duties as assigned
Position Responsibilities
Fields incoming requests and incidents to resolve technical issues through the ticketing system.Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updatesMaintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops, and other computer accessoriesResponsible for daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry softwarePerforms Windows and Mac imaging of computer systems, setting up new hire employees with equipment and gathering equipment from off-boarding employeesProvides support for on-site/off-site meetings, conference rooms, and audio/video-related supportPerforms hardware support including installs, troubleshooting, basic repairs, printer maintenance, e-waste, and responsibility for the storage and inventory tracking of new and used equipmentLearns to use professional concepts. Applies company policies and procedures to resolve the routine issue and normally receives detailed instructions on all work. Works on assignments tasked by the Service Desk SupervisorWorks on problems of limited scope and articulates issues and need for guidance, as applicableOther duties as assigned