Western University of Health Sciences
Technical Support Supervisor - Oregon
Western University of Health Sciences, Oregon, Illinois, United States, 61061
Please see Special Instructions for more details.
This position is expected to be filled no earlier than the first week of January due to the university hiring freeze from Nov. 25, 2024 to Jan. 6, 2025.About WesternUAs you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.Position Title:
Technical Support Supervisor - OregonPosition Control Number:
S04176Type of Position:
StaffPosition Status:
Full-timeCampus:
Western University Campus-Lebanon, ORDepartment:
4303-User Support ServicesJob Summary:
The Technical Support Supervisor – Oregon works closely with IT Leadership to identify, recommend, develop, implement, and support cost-effective technology support solutions for the university. Reporting directly to the
Director of IT Infrastructure & Technical Support , this position supervises a staff of IT professionals in the Technical Support operations subunit for the Oregon campus, Oregon off-site locations and remote support. This position is responsible for the delivery of effective and efficient customer service and IT service management.Knowledge, Skills and Abilities:KnowledgeExpert knowledge of computer systems to build and troubleshoot hardware effectively.Familiarity with operating systems (Windows, macOS, Linux) and skilled in troubleshooting Microsoft and Apple-based operating systems and applications.Understanding of networking concepts (TCP/IP, DNS, DHCP).Basic knowledge of IT Service Management best practices and frameworks (e.g., ITIL).Awareness of the technological needs specific to higher education institutions.Familiarity with academic and administrative software used in universities (e.g., Learning Management Systems, Student Information Systems).Knowledge of data protection and privacy regulations (FERPA, HIPAA, GDPR).Understanding of cybersecurity best practices and risk management.SkillsProficient in troubleshooting and resolving technical issues using various software diagnostic tools and hand tools for evaluating computer and network-related problems.Strong database management and report development skills.Strong experience working with ticket tracking and IT Service Management systems.Strong supervisory and leadership skills.Ability to mentor and train technical support staff.Strong verbal and written communication skills; must effectively interact with administration, faculty, staff, and outside contacts.Excellent time management and organizational skills, ensuring duties are performed accurately and timely with minimal supervision.Strong customer service orientation, with skills in conflict resolution and negotiation.AbilitiesAbility to work collaboratively in a team environment.Strong interpersonal skills to build relationships with faculty, staff, and students.Ability to work independently and take initiative on projects and tasks with minimal supervision.Self-motivated and capable of managing projects and tasks autonomously, demonstrating initiative without needing frequent oversight.Ability to adapt to changing technologies and work environments.Strong decision-making abilities in high-pressure situations.Ability to develop training materials and conduct workshops or seminars.Ability to lead and manage projects from initiation to completion, ensuring alignment with institutional goals.Demonstrates regular attendance, reliability, and punctuality in all job functions.Adheres to all university policies and procedures.Required Qualifications:Education:
Any combination, training, or experience equivalent to a Bachelor’s degree in a science subject or closely related field that provides the required knowledge, skills, and abilities.Experience:
Candidate should have 2-4 years of experience in technical support, help desk, or IT customer service, with strong hands-on skills in troubleshooting hardware, software, and network issues. Additionally, 1-2 years of experience in a supervisory or leadership role within a technical support environment, along with proven abilities in coaching and mentoring staff. The candidate must also have a solid background in managing customer interactions, resolving escalated issues, and ensuring high levels of customer satisfaction.Preferred Qualifications:
Preference will be given to individuals with related IT supervisory experience. An undergraduate degree (e.g., Bachelor’s degree from an accredited academic institution in Computer Science, Information Technology, or a closely related field), ITIL certification, and experience in both academe and industry are desirable. Candidates with customer service, computer, or technical certifications (e.g., CompTIA), and those with technical support or customer service experience in higher education, will also be prioritized.Key Responsibilities:Functional Responsibilities:
Provides technical assistance and training to students and employees by showing how to use e-mail, internet, and various software programs.Provides information by answering Help Desk telephones, logging calls into the Helpdesk database, and handling walk-in questions from students, faculty, and staff.Provides client-side networking support, printing support, and file system support.Assists with computer setups and installs. Handles onsite technical escalations.Manages ticket tracking system. Monitors requests for compliance with service level agreements. Collaborates with the other Technical Supervisor to ensure successful customer handoffs and appropriate backup and coverage occur.Provides classroom support to podium computer systems.Setup, support, troubleshoot and maintain audiovisual equipment in classrooms, conference rooms, labs, and breakout rooms.Responsible for the escalation and closure of all service request tickets in their subunit (the Oregon Technical Support team).Assists the Director of IT Infrastructure & Technical Support in recommending and implementing policies, procedures, and standards. Leads team in customer support and technical services support models that address and bring resolution to the technical needs of the University. Enforces existing IT policies and procedures, recommends new policies or policy adaptations as needed.Monitors workload statistics in support of achieving service level agreement goals.Identifies opportunities to develop systems that will enhance operational efficiencies and curriculum delivery; evaluates and recommends new tools and methodologies that will expedite or enhance the operational/development process.Oversees and recommends improvements to university service request processes: Helpdesk telephones processes, IT field operations, service request ticketing, and reporting systems, student printing process, inventory control, and computer upgrades.Manages processes related to handling onsite service requests and questions from students, faculty, and staff. Manages processes to best meet the needs of all university user communities.Supervises distribution of new and upgraded computers and peripherals, student printing, and assists with reporting through the information technology ticketing system.Supervision and Oversight:
Supervises the hands-on/onsite Technical Support staff in Oregon, working to improve IT operations and resolve customer issues. Supervises team members in the implementation and maintenance of customer support and technical support models that address and meet the technical needs of the University. Makes recommendations for technical improvements to business processes and curriculum delivery. Recruits, interviews, and selects qualified staff. Defines roles and responsibilities of employees and work teams. Administers personnel actions and enforces personnel policies and procedures.Collaboration:
Collaborates in a collegial and proactive manner with IT, colleges, and departments to streamline University processes through the creative application of technology.Staff Development:
Ensures employees understand their job duties and how performance will be measured. Performs informal and formal evaluations of direct reports. Provides professional growth opportunities, training, guidance, and work counseling as needed based on best practices to effectively accomplish the department and university’s strategic goals and objectives. Leads staff development process to ensure all unit employees feel engaged, challenged, valued, and impactful. Facilitates regular staff meetings, development sessions, and morale-building exercises.Department Representation:
Represents the IT department on committees, councils, and work teams, as assigned by the IT Leadership.Other:
While the essential functions outlined herein describe a significant portion of this position’s assigned responsibilities, other functions and accountability may be assigned from time-to-time. In the spirit of cooperation and teamwork, it is expected that all employees will do whatever is necessary to further the mission of Information Technology at WesternU.Work Schedule:
This position is primarily onsite in Lebanon, Oregon, with typical work hours scheduled for an 8-hour shift between 7:30 AM and 5:30 PM, Monday-Friday. After-hours work, including nights and weekends, may sometimes be necessary to ensure 24×7 support of critical university systems. IT support for off-hours events may also be required. Remote work may be available or required on occasion. Travel may be needed to support satellite/remote locations, university sites, and to attend trainings or conferences. Infrequent travel to the Pomona, CA campus for work-related events may also be offered or required.We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally, our faculty, staff, and administrators are 100% focused on student success. Our University culture creates the context for a nurturing and supportive environment. Faculty, staff, and students can expect to make deep, personal relationships within the University community. As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences. WesternU’s core value of humanism encourages all to bring their whole self in all that they do. We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!Expected Pay Scale:Minimum:
$40.35Maximum:
$40.35Physical Demands
Do the essential functions of this job require lifting? YesIf yes, list maximum weight and duration.WesternU Policy
requires persons employed by the University to provide proof of vaccination against the SARS-CoV2 (COVID-19), subject to limited exemptions, regardless of whether the employee is on-site or working authorized to work remotely. Exempted employees, or those whose status of full vaccination is pending, will be required to submit to regular COVID-19 testing for in-person/on-campus work assignments.The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands, reach with hands and arms, and talk or hear. The employee is regularly required to stand, walk, sit, and occasionally required to climb. The employee must frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally move up to 100 pounds. Specific vision abilities required by this job include close and color vision, peripheral vision, and the ability to adjust focus.Describe Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties of the position are normally performed in a typical office setting. The employee in this job may be exposed to the risk of electrical shock and radiation. The noise level in this setting is usually moderate to very loud.Posting Information:Posting Number:
S01543Posting Date:
11/05/2024Close Date:
Open Until Filled: YesConditions of Employment - Background Check:
To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.Pay Transparency Act:
Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.Equal Opportunity Statement (EEO):
It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.Required Documents:ResumeOptional Documents:Cover LetterLetter of Recommendation #1Letter of Recommendation #2Letter of Recommendation #3Additional Applicant DocumentSupplemental Questions
Required fields are indicated with an asterisk (*).* This position is located in Lebanon, Oregon. Are you willing and able to work from this campus location?
YesNo
* How many years of supervisory experience do you have?
None12-45+
* Do you have one or more years of customer service experience?
YesNo
* Please describe your method of teaching yourself new things such as unfamiliar computer applications or new processes* How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization.* Describe any experience you have working with technology or audio visual equipment.309 E. Second St.Pomona, CA 91766-1854(909) 623-6116(909) 706-3000COMP-Northwest:200 Mullins Dr.Lebanon, OR 97355-3983(541) 259-0200
CHS-Northwest:2665 S. Santiam Highway,Lebanon, OR 97355(541) 259-0440COMP-Northwest:(541) 968-4840CHS-Northwest:(541) 954-7900
#J-18808-Ljbffr
This position is expected to be filled no earlier than the first week of January due to the university hiring freeze from Nov. 25, 2024 to Jan. 6, 2025.About WesternUAs you take your first step onto a Western University of Health Sciences campus, each path, each person, each structure comes with a transformative story. WesternU is more than the practice of medicine. We are defined by character and culture.At WesternU, you will discover humanism at the heart of every interaction: a warm welcome, a sincere smile, a positive word, a kind deed, a thoughtful gesture. You will see students work together on case studies; a parade of pets in campus parks; student clubs offering opportunities for career growth and community involvement; and faculty, staff and students designing their future and the future of WesternU. We display a collaborative mindset in how we operate, educate, and serve others.Although, geographically, we are two campuses - as humanists, we are one: to enhance and extend the quality of life in our communities and achieve excellence in everything we do. We attract diverse, professional faculty, staff and students that thrive in an environment of humanistic health care education. Join our team of faculty and staff and make a difference.Position Title:
Technical Support Supervisor - OregonPosition Control Number:
S04176Type of Position:
StaffPosition Status:
Full-timeCampus:
Western University Campus-Lebanon, ORDepartment:
4303-User Support ServicesJob Summary:
The Technical Support Supervisor – Oregon works closely with IT Leadership to identify, recommend, develop, implement, and support cost-effective technology support solutions for the university. Reporting directly to the
Director of IT Infrastructure & Technical Support , this position supervises a staff of IT professionals in the Technical Support operations subunit for the Oregon campus, Oregon off-site locations and remote support. This position is responsible for the delivery of effective and efficient customer service and IT service management.Knowledge, Skills and Abilities:KnowledgeExpert knowledge of computer systems to build and troubleshoot hardware effectively.Familiarity with operating systems (Windows, macOS, Linux) and skilled in troubleshooting Microsoft and Apple-based operating systems and applications.Understanding of networking concepts (TCP/IP, DNS, DHCP).Basic knowledge of IT Service Management best practices and frameworks (e.g., ITIL).Awareness of the technological needs specific to higher education institutions.Familiarity with academic and administrative software used in universities (e.g., Learning Management Systems, Student Information Systems).Knowledge of data protection and privacy regulations (FERPA, HIPAA, GDPR).Understanding of cybersecurity best practices and risk management.SkillsProficient in troubleshooting and resolving technical issues using various software diagnostic tools and hand tools for evaluating computer and network-related problems.Strong database management and report development skills.Strong experience working with ticket tracking and IT Service Management systems.Strong supervisory and leadership skills.Ability to mentor and train technical support staff.Strong verbal and written communication skills; must effectively interact with administration, faculty, staff, and outside contacts.Excellent time management and organizational skills, ensuring duties are performed accurately and timely with minimal supervision.Strong customer service orientation, with skills in conflict resolution and negotiation.AbilitiesAbility to work collaboratively in a team environment.Strong interpersonal skills to build relationships with faculty, staff, and students.Ability to work independently and take initiative on projects and tasks with minimal supervision.Self-motivated and capable of managing projects and tasks autonomously, demonstrating initiative without needing frequent oversight.Ability to adapt to changing technologies and work environments.Strong decision-making abilities in high-pressure situations.Ability to develop training materials and conduct workshops or seminars.Ability to lead and manage projects from initiation to completion, ensuring alignment with institutional goals.Demonstrates regular attendance, reliability, and punctuality in all job functions.Adheres to all university policies and procedures.Required Qualifications:Education:
Any combination, training, or experience equivalent to a Bachelor’s degree in a science subject or closely related field that provides the required knowledge, skills, and abilities.Experience:
Candidate should have 2-4 years of experience in technical support, help desk, or IT customer service, with strong hands-on skills in troubleshooting hardware, software, and network issues. Additionally, 1-2 years of experience in a supervisory or leadership role within a technical support environment, along with proven abilities in coaching and mentoring staff. The candidate must also have a solid background in managing customer interactions, resolving escalated issues, and ensuring high levels of customer satisfaction.Preferred Qualifications:
Preference will be given to individuals with related IT supervisory experience. An undergraduate degree (e.g., Bachelor’s degree from an accredited academic institution in Computer Science, Information Technology, or a closely related field), ITIL certification, and experience in both academe and industry are desirable. Candidates with customer service, computer, or technical certifications (e.g., CompTIA), and those with technical support or customer service experience in higher education, will also be prioritized.Key Responsibilities:Functional Responsibilities:
Provides technical assistance and training to students and employees by showing how to use e-mail, internet, and various software programs.Provides information by answering Help Desk telephones, logging calls into the Helpdesk database, and handling walk-in questions from students, faculty, and staff.Provides client-side networking support, printing support, and file system support.Assists with computer setups and installs. Handles onsite technical escalations.Manages ticket tracking system. Monitors requests for compliance with service level agreements. Collaborates with the other Technical Supervisor to ensure successful customer handoffs and appropriate backup and coverage occur.Provides classroom support to podium computer systems.Setup, support, troubleshoot and maintain audiovisual equipment in classrooms, conference rooms, labs, and breakout rooms.Responsible for the escalation and closure of all service request tickets in their subunit (the Oregon Technical Support team).Assists the Director of IT Infrastructure & Technical Support in recommending and implementing policies, procedures, and standards. Leads team in customer support and technical services support models that address and bring resolution to the technical needs of the University. Enforces existing IT policies and procedures, recommends new policies or policy adaptations as needed.Monitors workload statistics in support of achieving service level agreement goals.Identifies opportunities to develop systems that will enhance operational efficiencies and curriculum delivery; evaluates and recommends new tools and methodologies that will expedite or enhance the operational/development process.Oversees and recommends improvements to university service request processes: Helpdesk telephones processes, IT field operations, service request ticketing, and reporting systems, student printing process, inventory control, and computer upgrades.Manages processes related to handling onsite service requests and questions from students, faculty, and staff. Manages processes to best meet the needs of all university user communities.Supervises distribution of new and upgraded computers and peripherals, student printing, and assists with reporting through the information technology ticketing system.Supervision and Oversight:
Supervises the hands-on/onsite Technical Support staff in Oregon, working to improve IT operations and resolve customer issues. Supervises team members in the implementation and maintenance of customer support and technical support models that address and meet the technical needs of the University. Makes recommendations for technical improvements to business processes and curriculum delivery. Recruits, interviews, and selects qualified staff. Defines roles and responsibilities of employees and work teams. Administers personnel actions and enforces personnel policies and procedures.Collaboration:
Collaborates in a collegial and proactive manner with IT, colleges, and departments to streamline University processes through the creative application of technology.Staff Development:
Ensures employees understand their job duties and how performance will be measured. Performs informal and formal evaluations of direct reports. Provides professional growth opportunities, training, guidance, and work counseling as needed based on best practices to effectively accomplish the department and university’s strategic goals and objectives. Leads staff development process to ensure all unit employees feel engaged, challenged, valued, and impactful. Facilitates regular staff meetings, development sessions, and morale-building exercises.Department Representation:
Represents the IT department on committees, councils, and work teams, as assigned by the IT Leadership.Other:
While the essential functions outlined herein describe a significant portion of this position’s assigned responsibilities, other functions and accountability may be assigned from time-to-time. In the spirit of cooperation and teamwork, it is expected that all employees will do whatever is necessary to further the mission of Information Technology at WesternU.Work Schedule:
This position is primarily onsite in Lebanon, Oregon, with typical work hours scheduled for an 8-hour shift between 7:30 AM and 5:30 PM, Monday-Friday. After-hours work, including nights and weekends, may sometimes be necessary to ensure 24×7 support of critical university systems. IT support for off-hours events may also be required. Remote work may be available or required on occasion. Travel may be needed to support satellite/remote locations, university sites, and to attend trainings or conferences. Infrequent travel to the Pomona, CA campus for work-related events may also be offered or required.We believe in making an impact in the lives of our employees, personally, and professionally. Every employee has different individual and/or family needs. We offer benefits that are both comprehensive and flexible to address your unique needs. We believe work-life harmony is positive and achievable.We offer competitive salaries, generous paid time off, insurance plans, reimbursements, and retirement benefits. Additionally, our faculty, staff, and administrators are 100% focused on student success. Our University culture creates the context for a nurturing and supportive environment. Faculty, staff, and students can expect to make deep, personal relationships within the University community. As a Faculty, Staff, or Student at WesternU, you can focus on work that you love, be your authentic self, and lead to the future with innovation in health sciences. WesternU’s core value of humanism encourages all to bring their whole self in all that they do. We are committed to fostering a culture of respect, equity, collaboration, and fun at all levels for all people!Expected Pay Scale:Minimum:
$40.35Maximum:
$40.35Physical Demands
Do the essential functions of this job require lifting? YesIf yes, list maximum weight and duration.WesternU Policy
requires persons employed by the University to provide proof of vaccination against the SARS-CoV2 (COVID-19), subject to limited exemptions, regardless of whether the employee is on-site or working authorized to work remotely. Exempted employees, or those whose status of full vaccination is pending, will be required to submit to regular COVID-19 testing for in-person/on-campus work assignments.The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands, reach with hands and arms, and talk or hear. The employee is regularly required to stand, walk, sit, and occasionally required to climb. The employee must frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally move up to 100 pounds. Specific vision abilities required by this job include close and color vision, peripheral vision, and the ability to adjust focus.Describe Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties of the position are normally performed in a typical office setting. The employee in this job may be exposed to the risk of electrical shock and radiation. The noise level in this setting is usually moderate to very loud.Posting Information:Posting Number:
S01543Posting Date:
11/05/2024Close Date:
Open Until Filled: YesConditions of Employment - Background Check:
To secure employment, successful fulfillment of a background check, including a criminal records check, may be required. Western University of Health Sciences will extend a conditional offer of employment, subject to rescission if the background check unveils disqualifying information or if it is found that the candidate deliberately withheld or misrepresented information. Non-completion of the background check to satisfaction may impact the ongoing employment of a current Western University of Health Sciences employee who received a conditional offer for the position.Pay Transparency Act:
Western University of Health Sciences is required to provide a reasonable estimate of the compensation range for this role. This range considers various factors in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The Expected Pay Scale is defined as the budgeted salary or hourly range that the University reasonably expects to pay for this position. Placement within the Expected Pay Scale is determined by internal equity and relevant qualifications.Equal Opportunity Statement (EEO):
It is the policy of Western University to provide equal employment opportunity to all employees and applicants for employment as required by law without regard to age, race, color, national origin ancestry, citizenship, ethnicity, creed, religion or religious creed, sex or gender (including gender identity), marital status, sexual orientation, disability (both physical and mental) including HIV and AIDS, medical condition (cancer and genetic characteristics), pregnancy (which includes childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), age, genetic information, military and veteran status, or any other applicable protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within WesternU including without limitation, hiring, recruiting, promotion, termination, layoffs, leave of absence, compensation, benefits, and training. WesternU makes hiring decisions based solely on qualifications, merits, and business needs at the time.Required Documents:ResumeOptional Documents:Cover LetterLetter of Recommendation #1Letter of Recommendation #2Letter of Recommendation #3Additional Applicant DocumentSupplemental Questions
Required fields are indicated with an asterisk (*).* This position is located in Lebanon, Oregon. Are you willing and able to work from this campus location?
YesNo
* How many years of supervisory experience do you have?
None12-45+
* Do you have one or more years of customer service experience?
YesNo
* Please describe your method of teaching yourself new things such as unfamiliar computer applications or new processes* How did you hear about this employment opportunity? Please provide the name of the website, individual, or organization.* Describe any experience you have working with technology or audio visual equipment.309 E. Second St.Pomona, CA 91766-1854(909) 623-6116(909) 706-3000COMP-Northwest:200 Mullins Dr.Lebanon, OR 97355-3983(541) 259-0200
CHS-Northwest:2665 S. Santiam Highway,Lebanon, OR 97355(541) 259-0440COMP-Northwest:(541) 968-4840CHS-Northwest:(541) 954-7900
#J-18808-Ljbffr