Faraday Future
IT Support Specialist
Faraday Future, Hanford, California, United States, 93230
The Company:
Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.
Your Role:
As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction.
Responsibilities:
Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
Documents resolution of incidents and service request in the IT Service Desk Management system
Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
Support client system standards and security policies under the direction of management
Track and maintain IT asset inventory
Install and configure client systems and applications
Maintain positive relationships with Faraday Future staff
Basic Qualifications:
Bachelor's degree in Computer Science, Information Systems or equivalent in a related field
4+ years IT experience working as an IT Support Specialist
Self-driven and highly passionate about customer-service orientation and providing excellent service
Familiar with standard IT Service Desk department concepts, best practices, and procedures
Experience with IT Service Desk and remote-control software
Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
Experience in Office 365, Mobile Device Management, and Active Directory.
Experience with basic system administration
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
Proven analytical and problem-solving abilities
Excellent interpersonal skills
Experience working in a team-oriented, collaborative environment
Strong written and verbal communications skills
Strong documentation skills
A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
A penchant for multi-tasking and self-starting
Hourly Pay Range:
($30-$35/hr DOE), plus benefits and incentive plans
Perks + Benefits
Healthcare + dental + vision benefits (Free for you/discounted for family)
401(k) options
Casual dress code + relaxed work environment
Culturally diverse, progressive atmosphere
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.
Your Role:
As an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction.
Responsibilities:
Respond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.
Documents resolution of incidents and service request in the IT Service Desk Management system
Perform duties in compliance with legal/statutory regulations, including applicable SOX compliance
Support client system standards and security policies under the direction of management
Track and maintain IT asset inventory
Install and configure client systems and applications
Maintain positive relationships with Faraday Future staff
Basic Qualifications:
Bachelor's degree in Computer Science, Information Systems or equivalent in a related field
4+ years IT experience working as an IT Support Specialist
Self-driven and highly passionate about customer-service orientation and providing excellent service
Familiar with standard IT Service Desk department concepts, best practices, and procedures
Experience with IT Service Desk and remote-control software
Experience working with different operating systems including Windows 10, Mac OS, Android, and iOS
Experience in Office 365, Mobile Device Management, and Active Directory.
Experience with basic system administration
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environment
Proven analytical and problem-solving abilities
Excellent interpersonal skills
Experience working in a team-oriented, collaborative environment
Strong written and verbal communications skills
Strong documentation skills
A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
A penchant for multi-tasking and self-starting
Hourly Pay Range:
($30-$35/hr DOE), plus benefits and incentive plans
Perks + Benefits
Healthcare + dental + vision benefits (Free for you/discounted for family)
401(k) options
Casual dress code + relaxed work environment
Culturally diverse, progressive atmosphere
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr