Workplace Experience Ambassador

JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Essential FunctionsSelf-Starter: Demonstrates initiative and the ability to work independently.Event Management: Proven experience in planning and executing events.Hospitality Background: Strong foundation in the hospitality industry.Work Order Ticketing Experience: Proficient in managing and processing work orders.Tech Savviness: Good working knowledge and general understanding of technology.Welcoming Presence: Possess a great personality as the first person people will see.Support security duties such as access badges, escorting guests, suppliers etc.Experience good judgment in a variety of situations while working well with others.Serve as the initial point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace.Ordering of general office supplies and managing inventory.Execute Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.Conduct routine walkthroughs and assessments of the site to ensure the office is clean, organized, and aesthetically pleasing.Support data collection, analysis, and reporting to ensure alignment with the Clients’ goals and objectives.Strive to continually improve experience service performance.Achieve and exceed goals including performance goals, team goals, and Clients' goals and objectives.Assist in the procurement of vendors and services as required.Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.Ticket management and follow-up via CMMS System.Supports requests associated with JLL Management and Operations audits.Managing and coordinating 3rd party vendor performance including tracking work order completion, validating invoices and communicating any unresolved items.Coordinate site operations in accordance with all agreed policies, procedures, and contract scope.Reservation/Visitor management system oversight.Good organizational and multi-tasking abilities.Ensure the office is generally tidy and presentable during normal working hours.Support ad hoc requests from guests, visitors, and employees.Relationship ManagementCultivating and maintaining a positive working relationship with client and JLL representatives (internal and external) and service providers.Supports the Facility Management and Engineering team with ongoing facility and team-related responsibilities.Conduct routine walkthroughs and assessments of the service delivery to ensure compliance with service level agreements, policies, and regulations.Helps support facility-specific cost savings targets to contribute to the account achieving significant savings.Supports requests associated with JLL Management, Operations, and Financial audits.Provides support for guests, visitors, and employees at client locations.Assists with the management of work order requests to technical staff, vendors, or other services providers for repair needs.Supports FM's with problems associated with all building services.Provide coordination and support for events, meeting, and conference facilities as required.Acts as an interface with client, visitors, and guests with professionalism and service orientation.Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.Seeks to continuously improve processes, systems, and overall client satisfaction.Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations, and management of building access passes.Onsite support POC in case of emergencies and/or after-hours calls.Safety and ComplianceRecognize danger and safety hazards, complete hazard assessments, and propose methods to eliminate them.Comply with all safety procedures, maintaining good housekeeping and safety of work areas.Maintain compliance with State, County, or City Ordinances, Codes, or Laws.Comply with all policies for the safe storage of material and supplies, usage, and disposal of hazardous and non-hazardous materials.Support compliance with Jones Lang LaSalle minimum audit and compliance standards.Meet or exceed site Key Performance Indicators (KPIs); monitor Service Level Agreements (SLAs) monthly.Implement and monitor hazard control and team safety practices.Skills & Requirements:1-3 years minimum prior relevant experience in hospitality, vendor management, facility/property management, event management.Exceptional customer service skills and professionalism with a passion for hospitality.Ability to manage multiple priorities and deliver results in a fast-paced environment.Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.Ability to work independently – strong prioritization and time management skills.Excellent verbal and written communication skills.Excellent organizational skills and process management.Ability to adapt to new devices, technology, and applications.Professional attitude and appearance.Location:

On-site – Chicago, ILIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:401(k) plan with matching company contributions.Comprehensive Medical, Dental & Vision Care.Paid parental leave at 100% of salary.Paid Time Off and Company Holidays.JLL Privacy NoticeJones Lang LaSalle (JLL) is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Accepting applications on an ongoing basis until a candidate is identified.

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