Snyk Ltd.
Senior Customer Community Manager
Snyk Ltd., Boston, Massachusetts, us, 02298
As the Customer Community Manager, you will develop and lead a comprehensive community growth strategy to engage our expanding Snyk customer base. You'll drive meaningful engagement across product interactions, online communities, social channels, and both virtual and in-person events. Your success will be measured through community engagement metrics and influence on renewal and expansion pipeline.
You'll Spend Your Time:
Developing and executing a customer community strategy across all Snyk-owned and external communities
Managing and scaling a global community program that facilitates discussion, learning, and advocacy
Creating and implementing engagement programs that drive customer satisfaction and retention
Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
Tracking and reporting on community health metrics and business impact
Organizing and moderating community events, discussions, and content
What You'll Need:
3-5 years of experience in community management or customer marketing
Proven track record of developing and delivering community strategies aligned with business objectives
Experience building and running distributed physical and virtual communities
Strong understanding of community platforms and engagement tools
Excellent written and verbal communication skills
Data-driven approach to measuring community health and impact
Experience working with technical audiences and products
Project management skills with ability to handle multiple initiatives simultaneously
Strong collaboration skills and ability to work cross-functionally
We'd be Lucky if You:
Have experience with developer security communities or products
Have previously built communities from scratch around technologies or products
Possess experience with community management platforms (Discourse, Discord, etc.)
Have background in technical marketing or developer relations
Understand open source communities and dynamics
Have experience running customer advisory boards or ambassador programs
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You'll Spend Your Time:
Developing and executing a customer community strategy across all Snyk-owned and external communities
Managing and scaling a global community program that facilitates discussion, learning, and advocacy
Creating and implementing engagement programs that drive customer satisfaction and retention
Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
Tracking and reporting on community health metrics and business impact
Organizing and moderating community events, discussions, and content
What You'll Need:
3-5 years of experience in community management or customer marketing
Proven track record of developing and delivering community strategies aligned with business objectives
Experience building and running distributed physical and virtual communities
Strong understanding of community platforms and engagement tools
Excellent written and verbal communication skills
Data-driven approach to measuring community health and impact
Experience working with technical audiences and products
Project management skills with ability to handle multiple initiatives simultaneously
Strong collaboration skills and ability to work cross-functionally
We'd be Lucky if You:
Have experience with developer security communities or products
Have previously built communities from scratch around technologies or products
Possess experience with community management platforms (Discourse, Discord, etc.)
Have background in technical marketing or developer relations
Understand open source communities and dynamics
Have experience running customer advisory boards or ambassador programs
#J-18808-Ljbffr