Protective Services LLC
Help Desk Support
Protective Services LLC, Garden City, New York, United States, 11536
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
This role supports the use of our technical infrastructure. Responds to technical assistance requests, diagnosing and resolving hardware and software issues, and maintaining effective communication with team members and management. Responsible for print room operations, including inventory management, and staying updated on system information and changes.
Essential Duties/Responsibilities:
Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesData entry functions when neededFollow standard help desk proceduresLog all help desk interactionsIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsInform management of recurring problemsPerform special tasks as directed by senior technical managementResponsible for all print room operations, including paper and toner inventoryStay current with system information, changes and updatesMeet objectives & goals set forth by managementRequired Skills/Abilities:
Requires lifting & moving 50lbs (computer equipment including, but not limited to desktops computers, printers, servers, monitors, and cases of paper)Excellent communication skills are a requirement as well as being a team playerFriendly & professional demeanor.Education and Experience:
Troubleshooting technical problemsAll Windows Desktop operating systems Job Description Job Description: Help Desk Support As of 7/26/2023All Microsoft Office product suitesBasic Networking concepts and technologies (DHCP, DNS, TCP/IP)Remote access technologies (VPN, terminal services)Basic Active Directory administrationVMWare virtualizationBasic Exchange administrationBasic Linux knowledgeA high school diploma or GED is required
$43,500 - $60,920 a year
Protective's targeted salary range for this position is $43,500 to $60,920. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.
Employee Benefits:
We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
Diversity and Inclusion
:
At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
Accommodations for Applicants with a Disability
:
If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
This role supports the use of our technical infrastructure. Responds to technical assistance requests, diagnosing and resolving hardware and software issues, and maintaining effective communication with team members and management. Responsible for print room operations, including inventory management, and staying updated on system information and changes.
Essential Duties/Responsibilities:
Respond to requests for technical assistance in person, via phone, electronicallyDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesData entry functions when neededFollow standard help desk proceduresLog all help desk interactionsIdentify and escalate situations requiring urgent attentionTrack and route problems and requests and document resolutionsInform management of recurring problemsPerform special tasks as directed by senior technical managementResponsible for all print room operations, including paper and toner inventoryStay current with system information, changes and updatesMeet objectives & goals set forth by managementRequired Skills/Abilities:
Requires lifting & moving 50lbs (computer equipment including, but not limited to desktops computers, printers, servers, monitors, and cases of paper)Excellent communication skills are a requirement as well as being a team playerFriendly & professional demeanor.Education and Experience:
Troubleshooting technical problemsAll Windows Desktop operating systems Job Description Job Description: Help Desk Support As of 7/26/2023All Microsoft Office product suitesBasic Networking concepts and technologies (DHCP, DNS, TCP/IP)Remote access technologies (VPN, terminal services)Basic Active Directory administrationVMWare virtualizationBasic Exchange administrationBasic Linux knowledgeA high school diploma or GED is required
$43,500 - $60,920 a year
Protective's targeted salary range for this position is $43,500 to $60,920. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.
Employee Benefits:
We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
Diversity and Inclusion
:
At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
Accommodations for Applicants with a Disability
:
If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.