Intuitive
Customer Trainer
Intuitive, Sunnyvale, California, United States, 94087
Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of the Position
The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.
Essential Job DutiesConduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centersLead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participantsConduct surveys to gather data and measure program effectivenessAct as subject matter expert for internal projects, as needed
New product developmentTraining material/ protocol developmentTraining research initiatives
Work with the Training team in a creative, dependable, and flexible manner to improve existing training programsTrain the sales force to conduct in-services and system technology skills development activities with customers on new and established productsOccasional support of the da Vinci® System in a hospital operating roomSupport da Vinci® Surgical System troubleshooting and maintenance at the training centerManage training center logistics, inventory and training calendarsMaintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessoriesSupport positive relationships between external training center personnel and ISI managementContribute to the organization's quarterly goal achievementsDevelop competency in the following:
da Vinci® System Technologyda Vinci® System applications and advanced technologyOR EfficiencyTraining Pathway processTraining/coaching techniques/methodologies
Qualifications
Required Skills and Experience
High capacity and excellent problem solving skillsSolid organizational skills and ability to operate independentlyProfessional work ethicSolution orientedExcellent oral and written communication skillsStrong interpersonal skillsHigh capacity to learn in a fast paced environmentCommitment to self-developmentAbility to work in a team environmentAbility to be flexible with hours of operationAbility to travel up to 30%Required Education and Training
Minimum Bachelor's degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or EducationNote: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.Working Conditions
Ability to sit or stand for multiple hours.Ability to lift up to 50 lbs.Preferred Skills and Experience
Knowledge of adult learning principlesMedical-device experienceProfessional Training experienceClinical and/or operating room experience
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
EEO and AA Policy
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of the Position
The Customer Trainer will report directly to the Training Manager for their region. This training professional will deliver da Vinci® System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery and cardiothoracic surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering and training research initiatives.
Essential Job DutiesConduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centersLead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participantsConduct surveys to gather data and measure program effectivenessAct as subject matter expert for internal projects, as needed
New product developmentTraining material/ protocol developmentTraining research initiatives
Work with the Training team in a creative, dependable, and flexible manner to improve existing training programsTrain the sales force to conduct in-services and system technology skills development activities with customers on new and established productsOccasional support of the da Vinci® System in a hospital operating roomSupport da Vinci® Surgical System troubleshooting and maintenance at the training centerManage training center logistics, inventory and training calendarsMaintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessoriesSupport positive relationships between external training center personnel and ISI managementContribute to the organization's quarterly goal achievementsDevelop competency in the following:
da Vinci® System Technologyda Vinci® System applications and advanced technologyOR EfficiencyTraining Pathway processTraining/coaching techniques/methodologies
Qualifications
Required Skills and Experience
High capacity and excellent problem solving skillsSolid organizational skills and ability to operate independentlyProfessional work ethicSolution orientedExcellent oral and written communication skillsStrong interpersonal skillsHigh capacity to learn in a fast paced environmentCommitment to self-developmentAbility to work in a team environmentAbility to be flexible with hours of operationAbility to travel up to 30%Required Education and Training
Minimum Bachelor's degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or EducationNote: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization.Working Conditions
Ability to sit or stand for multiple hours.Ability to lift up to 50 lbs.Preferred Skills and Experience
Knowledge of adult learning principlesMedical-device experienceProfessional Training experienceClinical and/or operating room experience
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
EEO and AA Policy
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.