Great Wolf Resorts
Entertainment Manager
Great Wolf Resorts, Scottsdale, Arizona, us, 85261
Pay: $0 per year - $60000 per year
At Great Wolf, the
Entertainment Manager
creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.
Essential Duties & Responsibilities
Be visible around the lodge and at events to act as the "Host/Face of the lodge"Provide training and coaching for Pack to engage and entertain guests.Provide coaching around performance and entertainment skills.Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)Evaluate guest flow and make recommendations to improve operating hours and show / activity schedulesParticipate and provide feedback on corporate projects (new character event development, training tools, etc)Responsible for personnel related matters including; recruitment and hirng, performance management, disciplinary action, training, etc.Participates in the Manager-On-Duty (MOD) program and executes dutiesServes as backup to Guest Service Manager as neededElevate & perform all branded experiences consistently according to Family Tradition procedures.Responsible for all aspects of Character Appearances and Entertainment at the propertyProvide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functionsWillingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off siteEnsure a safe, clean, and professional environment at all timesBasic Qualifications & Skills
High School diploma or equivalentRequires working knowledge of Microsoft Office productsMinimum 1 year previous experience in leadership or supervisory roleMust have prior experience working with childrenEvent planning knowledgeProfessional entertainment background and/or production experienceStrong Leadership and coaching skillsFlexibility regarding scheduling based on business demands including evenings, weekends, and Holidays ( Up to 10% of time travel maybe required)Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background and drug screenDesired Qualifications & Traits
Bachelor's Degree in Performing Arts, Theater, Business, or a related fieldPrevious experience in a related fields such as Entertainment, Hospitality, or EducationCharismatic, enthusiastic attitudeAbility to multi-task and prioritize a variety of tasks with minimal directionProven teamwork skillsPhysical Requirements
Ability to lift up to 50 poundsAble to sit and/or stand for long periods of time
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.
At Great Wolf, the
Entertainment Manager
creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.
Essential Duties & Responsibilities
Be visible around the lodge and at events to act as the "Host/Face of the lodge"Provide training and coaching for Pack to engage and entertain guests.Provide coaching around performance and entertainment skills.Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)Evaluate guest flow and make recommendations to improve operating hours and show / activity schedulesParticipate and provide feedback on corporate projects (new character event development, training tools, etc)Responsible for personnel related matters including; recruitment and hirng, performance management, disciplinary action, training, etc.Participates in the Manager-On-Duty (MOD) program and executes dutiesServes as backup to Guest Service Manager as neededElevate & perform all branded experiences consistently according to Family Tradition procedures.Responsible for all aspects of Character Appearances and Entertainment at the propertyProvide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functionsWillingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off siteEnsure a safe, clean, and professional environment at all timesBasic Qualifications & Skills
High School diploma or equivalentRequires working knowledge of Microsoft Office productsMinimum 1 year previous experience in leadership or supervisory roleMust have prior experience working with childrenEvent planning knowledgeProfessional entertainment background and/or production experienceStrong Leadership and coaching skillsFlexibility regarding scheduling based on business demands including evenings, weekends, and Holidays ( Up to 10% of time travel maybe required)Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background and drug screenDesired Qualifications & Traits
Bachelor's Degree in Performing Arts, Theater, Business, or a related fieldPrevious experience in a related fields such as Entertainment, Hospitality, or EducationCharismatic, enthusiastic attitudeAbility to multi-task and prioritize a variety of tasks with minimal directionProven teamwork skillsPhysical Requirements
Ability to lift up to 50 poundsAble to sit and/or stand for long periods of time
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.