Dispatch Receptionist

Benefits: 401(k) Dental insurance Free food & snacks Health insurance Paid time off Join Our Team as a Dispatch Receptionist at SERVPRO® of Alexandria Do you enjoy helping people through challenging situations? This is your chance to make a real difference At SERVPRO®, we’re driven to make fire and water damage "Like it never even happened." We’re looking for someone who: Thrives under pressure and enjoys meeting new people Communicates clearly and professionally Can juggle multiple tasks with ease Is self-motivated and excited to go above and beyond Job Description: Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing, and creating reports. Responsibilities: Provide excellent customer service Receive general phone calls and greet visitors Receive and dispatch lead calls and job referrals Perform detailed and accurate data entry, including analyzing dispatch reports Coordinate crew and job scheduling Perform general administration duties Assist other departments, as needed Qualifications: 1 year(s) of administrative or office-related experience and business experience Working knowledge of current business software technologies is required Experience in the commercial cleaning and restoration or insurance industry is desired Customer service experience, quality assurance, and scheduling a plus Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times Ability to remain calm and professional during tense or stressful situations Excellent organizational skills and strong attention to detail Very self-motivated and goal-oriented Capability to work in a fast-paced, team-oriented office environment Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) Ability to learn new software, including Xactimate and proprietary software Minimum of HSD/GED, Associate's/Bachelor’s degree preferred Ability to successfully complete a background check subject to applicable law All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.