Randstad
Ecosystem provisioning support analyst
Randstad, Warren, Michigan, United States, 48091
job summary:We have a 6 month contract opportunity for an Ecosystem Provisioning Support Analyst. This role is 100% remote but must work CST business hours.
Job Summary:
The Ecosystem Provisioning Support Analyst is responsible for managing and supporting the provisioning of access to various systems and platforms within The company. This role emphasizes strong communication skills, process improvement, and acting as an intermediary between non-The company providers and the The company Help Desk.
Core Responsibilities:
- Process provisioning requests for read-only EHR access from non-The company providers and office staff across all markets.
- Process provisioning requests from non-The company providers and office staff to Provider Portal solutions (both EHR and non-EHR based).
- Assist with communicating instructions, education, and training to end users and internal stakeholders.
- Facilitate ongoing end user support pertaining to Provider Portal solutions, acting as an intermediary between non-The company providers and the larger The company Help Desk infrastructure.
- Identify and implement process improvements as new solutions are introduced and opportunities are identified.
- Collaborate with AT IAM and compliance teams to troubleshoot errors or process challenges.
Skills & Experience Needed:
- 1-3 years of experience working with platforms used to manage service delivery, identity management, and provisioning.
- strong written and verbal communication skills, with experience in a large corporate environment, preferably healthcare.
- Experience in customer support and/or issue troubleshooting/resolution.
- Previous exposure to large-scale process development and process improvement.
- Basic understanding of healthcare structure and processes, including how hospitals and providers collaborate in patient care.location: Warren, Michiganjob type: Contractsalary: $45 - 50 per hourwork hours: 8am to 4pmeducation: Bachelors
responsibilities:- Process provisioning requests for read-only EHR access from non-The company providers and office staff across all markets.
- Process provisioning requests from non-The company providers and office staff to Provider Portal solutions (both EHR and non-EHR based).
- Assist with communicating instructions, education, and training to end users and internal stakeholders.
- Facilitate ongoing end user support pertaining to Provider Portal solutions, acting as an intermediary between non-The company providers and the larger The company Help Desk infrastructure.
- Identify and implement process improvements as new solutions are introduced and opportunities are identified.
- Collaborate with AT IAM and compliance teams to troubleshoot errors or process challenges.
qualifications:
Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors
skills:
Technical Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Job Summary:
The Ecosystem Provisioning Support Analyst is responsible for managing and supporting the provisioning of access to various systems and platforms within The company. This role emphasizes strong communication skills, process improvement, and acting as an intermediary between non-The company providers and the The company Help Desk.
Core Responsibilities:
- Process provisioning requests for read-only EHR access from non-The company providers and office staff across all markets.
- Process provisioning requests from non-The company providers and office staff to Provider Portal solutions (both EHR and non-EHR based).
- Assist with communicating instructions, education, and training to end users and internal stakeholders.
- Facilitate ongoing end user support pertaining to Provider Portal solutions, acting as an intermediary between non-The company providers and the larger The company Help Desk infrastructure.
- Identify and implement process improvements as new solutions are introduced and opportunities are identified.
- Collaborate with AT IAM and compliance teams to troubleshoot errors or process challenges.
Skills & Experience Needed:
- 1-3 years of experience working with platforms used to manage service delivery, identity management, and provisioning.
- strong written and verbal communication skills, with experience in a large corporate environment, preferably healthcare.
- Experience in customer support and/or issue troubleshooting/resolution.
- Previous exposure to large-scale process development and process improvement.
- Basic understanding of healthcare structure and processes, including how hospitals and providers collaborate in patient care.location: Warren, Michiganjob type: Contractsalary: $45 - 50 per hourwork hours: 8am to 4pmeducation: Bachelors
responsibilities:- Process provisioning requests for read-only EHR access from non-The company providers and office staff across all markets.
- Process provisioning requests from non-The company providers and office staff to Provider Portal solutions (both EHR and non-EHR based).
- Assist with communicating instructions, education, and training to end users and internal stakeholders.
- Facilitate ongoing end user support pertaining to Provider Portal solutions, acting as an intermediary between non-The company providers and the larger The company Help Desk infrastructure.
- Identify and implement process improvements as new solutions are introduced and opportunities are identified.
- Collaborate with AT IAM and compliance teams to troubleshoot errors or process challenges.
qualifications:
Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors
skills:
Technical Support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.