Impact Networking
Senior Network Engineer
Impact Networking, Chicago, Illinois, United States, 60290
DescriptionImpact is hiring a Senior Network Engineer to join our nationally ranked Best and Brightest workplace!
The TOC Sr. Network Engineer will be part of the Impact Networking MIT organization under Service Operations and will provide world-class customer support and technical expertise for Impact Networking customer environments. Customer support will center around network issues following Impact’s incident, request, and change management processes. Extensive experience in IT support, effective team participation, as well as a demonstrated ability to understand customer needs, drive business practices, and work collaboratively in a fast-paced, dynamic environment where customer service skills are utilized daily are expected.
Senior-level Engineers are expected to mentor less experienced engineering personnel.The ideal candidate will be expected to: analyze Core and LAN/WAN systems to determine existing and available capacity; prepare reports communicating available capacity to stakeholders; design and execute capacity and life-cycle augmentation projects; maintain and update network documentation and diagrams, and prepare business proposals in support of capacity and life-cycle augmentation recommendations in conjunction with a Technical Account Manager if one exists on the customer account; and identify root cause for core level crisis events and provide potential short/long term preventive actions in a timely manner using retroactive, reactive, and proactive means.
Watch the video below to learn more about our Managed IT division!How Impact’s MIT and Cloud Solutions Help BusinessesResponsibilities
Manage network incidents through to service restoration, resolution, and closure. Engage customers, additional internal teams, and external vendors as requiredHandle layer 1-3 incidents, change orders, and service requests with routers, switches, firewalls, load balancers, and DNSCustomer and core infrastructure monitoring:
Learn alarm management platforms, functions, and terminologyVerify validity of alarms and follow troubleshooting procedures as outlinedWork with remote locations on verification and resolution of alarms
Follow outlined procedures for customer notification, escalation, and technical network interfaces, building familiarity with the client base (customer intimacy)Review network requirements and engineering concerns associated with customer requests such as equipment configuration, and operational impactPerform network configuration changes, root cause analyses, and proactive measures to address chronic and emerging network problems.Act as a technical training resource and escalation point for peers and internal teams while maintaining accurate technical documentation and network diagrams.Review logs and performance reports to identify potential problems and take proactive measures to mitigate themMaintain technical expertise and required industry certifications and stay current with new and emerging networking technologiesThings We Are Looking ForMinimum of 5 years of industry experience in a production support role for a large enterprise or managed service provider (MSP) environmentSolid operational support experience and technical troubleshooting skillsExtensive working knowledge of routing protocols including BGP4, OSPF, ISIS and knowledge of the Internet concepts and routing architectures is requiredExtensive working knowledge of spanning tree and layer two switching concepts is requiredDemonstrated experience:ITIL and Service Management, preferredExperience with N-Able RMM, preferredKnowledge of HaloPSA Platform, preferredProficiency with documentation management platformsMust have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements.Strong communication skills and customer-service focusExcellent time-management skillsExcellent writing and verbal communications skills.Ability to communicate and work directly with customers to identify and resolve technical issues.Ability to execute sound judgment and take initiative.Ability to work under pressure and manage multiple priorities.Desirable Education/CertificationsCisco Certified Network Associate (CCNA) or Cisco Meraki Network Associate (CMNA) requiredCisco Certified Network Professional (CCNP) or Cisco Meraki Solutions Specialist (CMSS) preferredCisco Certified Design Professional (CCDP)Cisco Certified Internetwork Expert (CCIE)Microsoft Certified: Azure Network Engineer AssociateCompTIA Network+CompTIA Security+Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS.Bachelor’s degree in business management, Computer Science, or equivalent work experienceBenefits
20 days of PTO12+ paid holidaysFlexible Sick Day PolicyPaid Parental LeaveComprehensive Health, Disability Life, Dental and Vision Plans401(K) discretionary match & retirement plansContinued education reimbursementOn-going training & development opportunities#LI-Onsite
The TOC Sr. Network Engineer will be part of the Impact Networking MIT organization under Service Operations and will provide world-class customer support and technical expertise for Impact Networking customer environments. Customer support will center around network issues following Impact’s incident, request, and change management processes. Extensive experience in IT support, effective team participation, as well as a demonstrated ability to understand customer needs, drive business practices, and work collaboratively in a fast-paced, dynamic environment where customer service skills are utilized daily are expected.
Senior-level Engineers are expected to mentor less experienced engineering personnel.The ideal candidate will be expected to: analyze Core and LAN/WAN systems to determine existing and available capacity; prepare reports communicating available capacity to stakeholders; design and execute capacity and life-cycle augmentation projects; maintain and update network documentation and diagrams, and prepare business proposals in support of capacity and life-cycle augmentation recommendations in conjunction with a Technical Account Manager if one exists on the customer account; and identify root cause for core level crisis events and provide potential short/long term preventive actions in a timely manner using retroactive, reactive, and proactive means.
Watch the video below to learn more about our Managed IT division!How Impact’s MIT and Cloud Solutions Help BusinessesResponsibilities
Manage network incidents through to service restoration, resolution, and closure. Engage customers, additional internal teams, and external vendors as requiredHandle layer 1-3 incidents, change orders, and service requests with routers, switches, firewalls, load balancers, and DNSCustomer and core infrastructure monitoring:
Learn alarm management platforms, functions, and terminologyVerify validity of alarms and follow troubleshooting procedures as outlinedWork with remote locations on verification and resolution of alarms
Follow outlined procedures for customer notification, escalation, and technical network interfaces, building familiarity with the client base (customer intimacy)Review network requirements and engineering concerns associated with customer requests such as equipment configuration, and operational impactPerform network configuration changes, root cause analyses, and proactive measures to address chronic and emerging network problems.Act as a technical training resource and escalation point for peers and internal teams while maintaining accurate technical documentation and network diagrams.Review logs and performance reports to identify potential problems and take proactive measures to mitigate themMaintain technical expertise and required industry certifications and stay current with new and emerging networking technologiesThings We Are Looking ForMinimum of 5 years of industry experience in a production support role for a large enterprise or managed service provider (MSP) environmentSolid operational support experience and technical troubleshooting skillsExtensive working knowledge of routing protocols including BGP4, OSPF, ISIS and knowledge of the Internet concepts and routing architectures is requiredExtensive working knowledge of spanning tree and layer two switching concepts is requiredDemonstrated experience:ITIL and Service Management, preferredExperience with N-Able RMM, preferredKnowledge of HaloPSA Platform, preferredProficiency with documentation management platformsMust have working knowledge of event and incident management systems including support for Incident, Change, and Request for Information requirements.Strong communication skills and customer-service focusExcellent time-management skillsExcellent writing and verbal communications skills.Ability to communicate and work directly with customers to identify and resolve technical issues.Ability to execute sound judgment and take initiative.Ability to work under pressure and manage multiple priorities.Desirable Education/CertificationsCisco Certified Network Associate (CCNA) or Cisco Meraki Network Associate (CMNA) requiredCisco Certified Network Professional (CCNP) or Cisco Meraki Solutions Specialist (CMSS) preferredCisco Certified Design Professional (CCDP)Cisco Certified Internetwork Expert (CCIE)Microsoft Certified: Azure Network Engineer AssociateCompTIA Network+CompTIA Security+Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS.Bachelor’s degree in business management, Computer Science, or equivalent work experienceBenefits
20 days of PTO12+ paid holidaysFlexible Sick Day PolicyPaid Parental LeaveComprehensive Health, Disability Life, Dental and Vision Plans401(K) discretionary match & retirement plansContinued education reimbursementOn-going training & development opportunities#LI-Onsite