Midas / ARNAZ Auto Group
Fleet Dispatcher
Midas / ARNAZ Auto Group, Canton, Michigan, United States, 48187
Benefits:
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
In this role, you will also have the opportunity to:
Monitor dispatched calls and take action to resolve and correct service or other potential problems
Handle driver / customer escalations in accordance with established procedures
Provide explanations to customers and reports / document service issues
Close service requests using company electronic dispatching system
Accept payment from members / customers, when necessary
Reconcile and resolve rudimentary payment issues and maintain related records and files
Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
Ensure proper maintenance of tow trucks, service vehicles and equipment
Assist coworkers and less-tenured dispatchers, as necessary
Qualifications:
Excellent written and verbal communication
Call center environment experience, Past experience dispatching calls
Positive Attitude and willingness to succeed
Work in a fast-paced environment
MUST be a Team-player
Excellent Problem-solving skills
Willingness and ability to work irregular hours, weekends and/or holidays.
Customer service experience
Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks:
Hourly Wage + Bonus
Career Advancement
Health Insurance; Dental/Vision
2 Weeks paid vacation Vacation
Holiday Pay
Expense Reimbursement
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
In this role, you will also have the opportunity to:
Monitor dispatched calls and take action to resolve and correct service or other potential problems
Handle driver / customer escalations in accordance with established procedures
Provide explanations to customers and reports / document service issues
Close service requests using company electronic dispatching system
Accept payment from members / customers, when necessary
Reconcile and resolve rudimentary payment issues and maintain related records and files
Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
Ensure proper maintenance of tow trucks, service vehicles and equipment
Assist coworkers and less-tenured dispatchers, as necessary
Qualifications:
Excellent written and verbal communication
Call center environment experience, Past experience dispatching calls
Positive Attitude and willingness to succeed
Work in a fast-paced environment
MUST be a Team-player
Excellent Problem-solving skills
Willingness and ability to work irregular hours, weekends and/or holidays.
Customer service experience
Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks:
Hourly Wage + Bonus
Career Advancement
Health Insurance; Dental/Vision
2 Weeks paid vacation Vacation
Holiday Pay
Expense Reimbursement