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Empower Federal Credit Union

Network Engineer (Hybrid - Syracuse, NY)

Empower Federal Credit Union, Syracuse, New York, us, 13235


Empower FCU Purpose: At every stage of life, positively impact members by providing affordable financial services. Empower FCU Core Values: Fairness, Integrity & Honesty Empower FCU Strategic Pillars: World-Class Employee Experience Best-In-Class Member Experience Growth for Impact Shared Value in the Community Empower Federal Credit Union offers excellent benefits including Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more A World-Class Employee Experience : We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower's values and supporting those around you. Be Yourself, Belong with Empower : The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success. Please note: All candidates will be subject to a credit and background check to determine employment eligibility. Role : The Network Engineer is responsible for the administration, design, documentation, testing, and maintenance of Empower Federal Credit Union's network infrastructure, under the direction of the VP of Infrastructure and Support and Manager of IT Infrastructure & Network Services. Location: Our headquarters are based in Syracuse, NY. The finalist must be able to travel to our Headquarters and branches throughout the Central, Southern Tier, and Western, NY areas. Essential Functions & Responsibilities: 30% Network Design & Implementation: - Lead the design and implementation of network systems, both on-premise and in cloud environments. - Formulate high-level and detailed implementation plans for Cisco technologies. - Manage and complete specific network projects as assigned by the Manager of IT Infrastructure and Network Services. - Develop and enforce network policies and procedures to ensure consistency and reliability. 20% Network Operations & Maintenance: - Oversee the day-to-day operations of network systems, including hardware maintenance and performance monitoring. - Create and execute test plans to assess infrastructure performance. - Monitor network efficiency and communication systems to ensure optimal performance. - Prepare and present technical documentation and project requirements to stakeholders. 20% Telephone System Infrastructure: - Manage and maintain telephone system infrastructure across various locations. - Handle phone service operations, including adding, removing, and documenting services. 20% Network Administration & Improvement: - Administer day-to-day network operations, ensuring data integrity and security. - Collaborate with consultants and IT team members for system upgrades and improvements. - Develop and propose enhancements to service quality and job productivity. 10% Specialized Technical Assistance: - Provide advanced technical support for complex system and networking issues. - Perform additional duties as assigned. Performance Measurements: See Dayforce (HRIS) Performance Management for goals upon starting in the role, and annually. Knowledge and Skills: Experience: 5 to 8 years of hands-on experience in computer science or a related field, with a strong focus on data/voice infrastructure and Cisco technologies. Demonstrated expertise in an enterprise network engineering role, with a comprehensive understanding of network protocols and technologies, including EIGRP, BGP, OSPF, MPLS, ELANS, VPN, Ethernet, DSL, SNMP, VoIP, VLANs, and subnetting. Education: An associate's degree or equivalent specialized certification, complemented by relevant vendor-specific training or equivalent experience. CCNA or CCNP certification is preferred but not required. Interpersonal Skills: The role demands a high degree of trust and diplomacy, along with standard courtesy and tact. It involves substantial personal interaction, which may be of a sensitive or personal nature. Responsibilities may include motivating, influencing, or training others. Building and sustaining strong relationships with external contacts, including both companies and individuals, is essential. This often requires the ability to persuasively present ideas and effectively influence others. Other Skills: - Proficient in network administration and technical support. - Knowledgeable in Microsoft, VMware, EMC, and desktop products. - Capable of working independently, managing multiple tasks, and driving projects from conception to completion. - Strong customer service skills with the ability to foster a positive work environment. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Our Diversity, Equity & Inclusion Statement: At Empower, we value and celebrate diversity with commitment to building equitable and inclusive environments for employees and the members we serve. These environments foster connection and belonging, create spaces for all individuals to be empowered, and allow individuals to participate authentically to their full potential. We foster a culture of diversity, equity, and inclusion across race, ethnicity, disability, gender, gender identity or expressions, sexual orientation, religion, socioeconomic status, learning style, country of origin, language, political ideology, military status, cultural perspectives, and other characteristics that make our employees and members unique. Empower Federal Credit Union (EFCU) and its affiliated companies know employees are our greatest asset. We take pride in our commitment to member service, teamwork, and excellence. We offer employees a work environment designed to encourage personal and professional development. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement , and Pay Transparency Nondiscrimination Provision reaffirm our commitment. Empower Federal Credit Union is committed to equal opportunity to qualified persons without regard to basis of race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Empower Federal Credit Union will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us through one of the methods listed below: a) Fax: 315-455-5423 b) US Mail: 1 Member Way Syracuse, NY 13212 c) Phone: 800-462-5000 Other details Job Function Back Office Bonus- Staff Pay Type Hourly Min Hiring Rate $38.94 Max Hiring Rate $58.40 Apply Now