Computer Support Specialists - (13200)

InGenesis is currently seeking Computer Support Specialists to work with our client in Albany, NY. In this role, you will be supporting the Center for Health Care Provider Services and Oversight. Apply today and we'll reach out to answer any questions you may have Responsibilities: Candidates will maintain spreadsheet database of hospital and Article 28 facility complaints that do not rise to a federal allegation and are processed as a case review. Attends staff meetings where patient cases are discussed and logs decisions on spreadsheet. Sends email and postal letters to complainants in response to complaints and uploads letters to centralized online storage drives. Checks and logs phone calls to department voicemail, including complaints due to hospitalization, visitation and filing an initial complaint. Training and support for DOH staff, provide support to providers and consumers. Duties include but are not limited to the following: Scans, electronically files and distributes copies of mailed CHIP complaints to supervisors. Maintains files of paper complaints received by CHIP and disposes according to DOH internal documentation storage and disposal guidelines, including removal to offsite storage. Maintains spreadsheet for CHIP case log review. Processes and uploads letters for CHIP reviewers. Utilize multiple data sources, assist with the use of variance analysis to validate the data used for Hospital and Emergency Medical Services (EMS) providers COVID-19 statistics when needed. Maintain Hospital and EMS contact databases used for COVID-19 ad hoc requests and activities. Special assignments and projects as assigned. Minimum Qualifications: High school diploma or equivalent, One year of office experience well organized, detail oriented, excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background, the ability to work alone and as part of a team. Excellent working knowledge of Microsoft Office, specifically Outlook, Teams, Word, Excel, Powerpoint and Sharepoint. Preferred Qualifications: Bachelor's degree experience working in a fast-paced setting with the ability to multi-task and work in complex databases. Experience in effectively communicating with complainants, providers, and staff. About InGenesis InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries. EEOC Statement InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.