Client and Network Technician

73914BR Auto req ID: 73914BR Department: 24108 - IT ITSM & Network Ops Job Description: Responsible for the installation, repair and maintenance of desktops, laptops, peripherals, phone sets, cabling, software, printers, multi-function printers and all other end user technology products. Install, test, support, troubleshoot and repair end user technology consisting of personal computing, peripherals, output, telephony devices, cables, software OS and applications, Wi-Fi and other data connectivity including personal computing devices, tablets, printers, MFP, phones and other IT technology. Install, operate, navigate, and troubleshoot Windows, iOS, Android devices and all supported software or applications. Provide technical support on-site, remote, phone and email. Install and troubleshoot voice and data cabling. Routinely apply problem analysis and troubleshooting procedures to resolve customer problems using documented processes or via escalation. Act as a competent technical resource in order to assist users with resolving IT issues. Routinely apply solid understanding of asset maintenance, desktop utilities and remote administration while carrying out responsibilities. Routinely demonstrate superior customer service, verbal and written communication skills. Ability to effectively obtain and present information, asks questions, listen to customers and respond to questions. Answer phone calls, tickets and emails pertaining to users technology issues or questions. Routinely read and accurately interpret technical documents. Respond to dispatch from Technology Assistance center for customer initiated calls. Assure service delivery in fulfillment of Service Level Agreements (SLAs). Prep and complete physical moves, adds and changes and all aspects of updates and documentation. Maintain thorough and complete documentation, update and record on a timely basis, logging all work in tracking system. Monitor work queues in tracking system and engage assistance as needed to maintain SLAs. Maintain asset logs and service records as needed. Provide initial training on use of end user technology. Provide necessary training and education on all IT department policies and procedures. Buffalo, NY Location: Larkin Bldg Exchange Street Recruiter: Sunita Khemai Minimum or Preferred Qualifications: High School Diploma or GED required.Associate of Applied Science required if incumbent lacks 5 years experience providing technical support relevant to job duties. 6 months of experience providing technical support relevant to job duties required. 5 years of experience in providing technical support relevant to job duties. Required if incumbent lacks Associates degree. Status: Full Time Shift: Days Scheduled Work Hours: 7a-3p; 8a-4p w/ call Salary Range: $26.18-$35.99 per hour Wage will be determined based on factors such as candidate's experience, qualifications, internal equity, and any applicable collective bargaining agreement. Grade: 210 Position: Client and Network Technician Union Code: 00 - Non Union Bi-Weekly Hours: 75 Weekend/ Holiday Requirement: Weekend and/or Holiday Scheduling Required Equal Opportunity Employer Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect for our differences. Kaleida Health is an equal opportunity and affirmative action employer. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, creed, gender, gender identity or expression, sexual orientation, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for or perform your job.