Tbwa Chiat/Day Inc
IT Asset Management Specialist Frederick, MD, USA
Tbwa Chiat/Day Inc, Baltimore, Maryland, United States,
Do you enjoy asset management for large Corporate Organizations, including forensic management of computers, and workstations? Do you want to join a stable, established IT environment with a strong team culture and advancement potential? If so, our Corporate IT team is hiring a
Technical Support Specialist
to support our Corporate IT team.This role will be 100% onsite in Frederick, MD.AT THIS TIME WE ARE UNABLE TO CONSIDER SPONSORSHIP CANDIDATES FOR THIS ROLE.About You:You have experience with Apple Laptop/Machines, Windows PC and laptops and have worked within Microsoft 365 to create users, reset passwords, and troubleshoot applications.You have experience imaging laptops (Windows, Mac and Unix/Linux) and preparing workstations for use.Your Day-to-Day:This position works under supervision and independently to provide shared technical support for remote and in-office users across businesses. Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, printers, and mobile devices. Infrequent travel may be required.Required Experience:Bachelor's Degree or equivalent experience or Certifications RequiredMinimum of 1 year of experience in a help desk role is requiredExperience with end-user support, help desk ticketing software, asset management entry, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is requiredExperience with Windows Operating SystemsExperience with Mac Operating SystemsExperience with Android, iOS, and Windows Mobile devices is a plusActive Directory and Exchange environment experience is a plusHelpful Experience:Experience imaging computers (Windows, macOS, and Linux) for forensic analysis using Symantec GHOSTAbility to read and interpret documents, for example, operating/maintenance instructions and procedure manualsAbility to perform light to medium physical work of lifting up to 30 poundsKnowledge of SharePoint or other portal products is a plusKnowledge of VOIP/PBX systemsReasonable estimate of the current range:$60,000 - $75,000 USD
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Technical Support Specialist
to support our Corporate IT team.This role will be 100% onsite in Frederick, MD.AT THIS TIME WE ARE UNABLE TO CONSIDER SPONSORSHIP CANDIDATES FOR THIS ROLE.About You:You have experience with Apple Laptop/Machines, Windows PC and laptops and have worked within Microsoft 365 to create users, reset passwords, and troubleshoot applications.You have experience imaging laptops (Windows, Mac and Unix/Linux) and preparing workstations for use.Your Day-to-Day:This position works under supervision and independently to provide shared technical support for remote and in-office users across businesses. Support includes but is not limited to desktop hardware, desktop operating systems, desktop office productivity software, printers, and mobile devices. Infrequent travel may be required.Required Experience:Bachelor's Degree or equivalent experience or Certifications RequiredMinimum of 1 year of experience in a help desk role is requiredExperience with end-user support, help desk ticketing software, asset management entry, hardware and software upgrades, hardware and software troubleshooting and providing formal/informal technical training is requiredExperience with Windows Operating SystemsExperience with Mac Operating SystemsExperience with Android, iOS, and Windows Mobile devices is a plusActive Directory and Exchange environment experience is a plusHelpful Experience:Experience imaging computers (Windows, macOS, and Linux) for forensic analysis using Symantec GHOSTAbility to read and interpret documents, for example, operating/maintenance instructions and procedure manualsAbility to perform light to medium physical work of lifting up to 30 poundsKnowledge of SharePoint or other portal products is a plusKnowledge of VOIP/PBX systemsReasonable estimate of the current range:$60,000 - $75,000 USD
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