General Dynamics Information Technology
Helpdesk Technician - Tier II - TS/SCI w. Polygraph
General Dynamics Information Technology, Elkridge, Maryland, United States, 21075
Type of Requisition:Regular
Clearance Level Must Currently Possess:Top Secret/SCI
Clearance Level Must Be Able to Obtain:Top Secret SCI + Polygraph
Public Trust/Other Required:None
Job Family:SCA
Job Qualifications:Skills:Computer Systems, Information Technology (IT) Systems Support, Systems Support
Certifications:None
Experience:0 + years of related experience
US Citizenship Required:Yes
Job Description:Overview:Transform technology into opportunity as a
Helpdesk Technician
with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT
you’ll
be at the forefront of innovation and play a meaningful part in improving how agencies
operate
.
At GDIT, people are our differentiator. As a Helpdesk Technician
you will help ensure today is safe and tomorrow is smarter.
HOW A
HELPDESK TECHNICIAN
WILL MAKE AN IMPACT:Provides network monitoring
during customer core hours with
24/7
on-call
support (on-call support
includes
weekends
and holidays
)
.
Provides technical
assistance
and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and
determine
and implement solutions
.
Performs
hardware and
software installations and upgrades to operating systems and layered software packages
.
Operates and
maintains
the necessary procedures, hardware, network connections, and software
required
to
monitor
all systems and trouble tickets from users.
W
alk customers through problem-solving
and
follow up with customers to ensure issue
s are
resolved
.
Assists
with the collection and evaluation of
incident reporting practices and operations
.
Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)
.
Knowledge of
n
etwork connectivity troubleshooting, cable management, and fiber termination technologies.
Will be responsible to
assist
in
managing and
modernizing LAN cabling
Maintaining and updating records and tracking databases
Alerting management to recurring problems and patterns of problems
WHAT YOU’LL NEED TO SUCCEED:Required Education and Experience:
HS/GED and
2+ years
Certifications:
DoD Manual 8570.01-M at the Information Assurance Technical
(IAT) Level I
I
role.
Security Clearance Level: TS/SCI clearance and ability to obtain and
maintain
a CI Polygraph
E
xperience in working with a ticketing system, such as Remedy, SCSM, ServiceNow
Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team
A
bility to resolve technical and other types of issues with little oversight
Location: On Customer Site
GDIT IS YOUR PLACE:401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge
technology you can learn from
Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $20.67 - $27.97. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:None
T elecommuting Options:Onsite
Work Location:USA MD Elkridge
Additional Work Locations:
Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Helpdesk Technician - Tier II
-
TS/SCI w. Polygraph at General Dynamics Information Technology summary:As a Helpdesk Technician - Tier II, you provide technical assistance and support related to computer systems, hardware, and software. You will manage IT incidents, perform hardware and software installations, and ensure all systems are monitored effectively. This role requires a Top Secret/SCI clearance and is integral to transforming technology into opportunity for clients.
Keywords:Helpdesk Technician, IT Support, Technical Assistance, Network Monitoring, Systems Support, Top Secret Clearance, Incident Management, Hardware Installation, Software Support, Customer Service
Clearance Level Must Currently Possess:Top Secret/SCI
Clearance Level Must Be Able to Obtain:Top Secret SCI + Polygraph
Public Trust/Other Required:None
Job Family:SCA
Job Qualifications:Skills:Computer Systems, Information Technology (IT) Systems Support, Systems Support
Certifications:None
Experience:0 + years of related experience
US Citizenship Required:Yes
Job Description:Overview:Transform technology into opportunity as a
Helpdesk Technician
with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT
you’ll
be at the forefront of innovation and play a meaningful part in improving how agencies
operate
.
At GDIT, people are our differentiator. As a Helpdesk Technician
you will help ensure today is safe and tomorrow is smarter.
HOW A
HELPDESK TECHNICIAN
WILL MAKE AN IMPACT:Provides network monitoring
during customer core hours with
24/7
on-call
support (on-call support
includes
weekends
and holidays
)
.
Provides technical
assistance
and support related to computer systems, hardware, and software; respond to queries, run diagnostic programs, isolate problems, and
determine
and implement solutions
.
Performs
hardware and
software installations and upgrades to operating systems and layered software packages
.
Operates and
maintains
the necessary procedures, hardware, network connections, and software
required
to
monitor
all systems and trouble tickets from users.
W
alk customers through problem-solving
and
follow up with customers to ensure issue
s are
resolved
.
Assists
with the collection and evaluation of
incident reporting practices and operations
.
Manages IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library)
.
Knowledge of
n
etwork connectivity troubleshooting, cable management, and fiber termination technologies.
Will be responsible to
assist
in
managing and
modernizing LAN cabling
Maintaining and updating records and tracking databases
Alerting management to recurring problems and patterns of problems
WHAT YOU’LL NEED TO SUCCEED:Required Education and Experience:
HS/GED and
2+ years
Certifications:
DoD Manual 8570.01-M at the Information Assurance Technical
(IAT) Level I
I
role.
Security Clearance Level: TS/SCI clearance and ability to obtain and
maintain
a CI Polygraph
E
xperience in working with a ticketing system, such as Remedy, SCSM, ServiceNow
Strong written and verbal communication skills along with a strong customer service focus and ability to work well as part of a team
A
bility to resolve technical and other types of issues with little oversight
Location: On Customer Site
GDIT IS YOUR PLACE:401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge
technology you can learn from
Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $20.67 - $27.97. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:None
T elecommuting Options:Onsite
Work Location:USA MD Elkridge
Additional Work Locations:
Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Helpdesk Technician - Tier II
-
TS/SCI w. Polygraph at General Dynamics Information Technology summary:As a Helpdesk Technician - Tier II, you provide technical assistance and support related to computer systems, hardware, and software. You will manage IT incidents, perform hardware and software installations, and ensure all systems are monitored effectively. This role requires a Top Secret/SCI clearance and is integral to transforming technology into opportunity for clients.
Keywords:Helpdesk Technician, IT Support, Technical Assistance, Network Monitoring, Systems Support, Top Secret Clearance, Incident Management, Hardware Installation, Software Support, Customer Service