Amazon
Senior Program Manager, Amazon World Wide Operations
Amazon, New York, New York, us, 10261
Senior Program Manager, Amazon World Wide Operations
Amazon is looking for a (Senior) Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a (Senior) Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.Key Responsibilities:Manage and oversee various cross-functional programs, ensuring successful delivery.Develop and refine program strategies, effectively leading and motivating teams.Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.Foster collaboration with internal and external partners to optimize resource allocation and project success.Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.Identify and mitigate risks, preventing them from escalating into major issues.Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.Manage and communicate project budgets effectively.Basic Qualifications:Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related fieldExperience with end-to-end program management experience driving operational or supply chain process improvements that yield high returns6 years of program or project management experience6 years of defining and implementing process improvement initiatives using data and metrics experienceKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience using data and metrics to determine and drive improvementsExperience working cross functionally with tech and non-tech teamsPreferred Qualifications:6 years of driving end to end delivery, and communicating results to senior leadership experience6 years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesExperience of Six Sigma/ Lean analytical techniquesKey job responsibilities:Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizationsDevelopment of the overall program strategy, tactically driving teams in and outside of your organization to deliverDefine the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metricsWork autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisionsPartner with teams across the business you support and beyond to source, allocate, and coordinate resourcesPartner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority orderOversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)Work with program managers, business leaders and executive team to communicate and impact critical business initiativesDevelop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projectsEngage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customersRoll up your sleeves and do whatever is necessary; general manager / owner mentalityCreate, communicate, and manage budget for projectsA day in the life:Note: This is a hybrid role, requiring Program Managers to be on-site at least 3 days/week in corporate office. Some travel offsite may be required (no more than 25%).About the team:Our Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.We are open to hiring candidates to work out of the following locations:New York, Arlington, Atlanta, and Nashville.Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Amazon is looking for a (Senior) Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a (Senior) Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.Key Responsibilities:Manage and oversee various cross-functional programs, ensuring successful delivery.Develop and refine program strategies, effectively leading and motivating teams.Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.Foster collaboration with internal and external partners to optimize resource allocation and project success.Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.Identify and mitigate risks, preventing them from escalating into major issues.Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.Manage and communicate project budgets effectively.Basic Qualifications:Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related fieldExperience with end-to-end program management experience driving operational or supply chain process improvements that yield high returns6 years of program or project management experience6 years of defining and implementing process improvement initiatives using data and metrics experienceKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience using data and metrics to determine and drive improvementsExperience working cross functionally with tech and non-tech teamsPreferred Qualifications:6 years of driving end to end delivery, and communicating results to senior leadership experience6 years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesExperience of Six Sigma/ Lean analytical techniquesKey job responsibilities:Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizationsDevelopment of the overall program strategy, tactically driving teams in and outside of your organization to deliverDefine the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metricsWork autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisionsPartner with teams across the business you support and beyond to source, allocate, and coordinate resourcesPartner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority orderOversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)Work with program managers, business leaders and executive team to communicate and impact critical business initiativesDevelop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projectsEngage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customersRoll up your sleeves and do whatever is necessary; general manager / owner mentalityCreate, communicate, and manage budget for projectsA day in the life:Note: This is a hybrid role, requiring Program Managers to be on-site at least 3 days/week in corporate office. Some travel offsite may be required (no more than 25%).About the team:Our Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.We are open to hiring candidates to work out of the following locations:New York, Arlington, Atlanta, and Nashville.Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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