Subject Matter Expert II

Subject Matter Expert II Job Locations US-NM-Albuquerque ID 2024-3535 Category Information Technology Type Full Time Overview Edgewater Federal Solutions is seeking a Subject Matter Expert II to support a major national laboratory. The team provides tailored IT services and support to laboratory mission organizations and customers. The team also delivers system administration and IT support for classified desktop systems and all Linux/UNIX operation systems. Partners with other corporate IT providers in the delivery of its services and is engaged in technology development efforts for a Classified Network (SCN), UNIX/LINUX, and thin/virtual computing. Responsibilities Manage a variety of IT related projects Responsible for developing and managing MCS customer relationships Manage the internal Discovery process to include customer interaction, technical evaluation and recommendations for the customer's environment Evaluate and implement process changes to improve IT services for our customers Create, monitor and execute customer Service Level Agreements (SLAs) Qualifications BS/BA and 5 years experience managing IT Projects in a large environment Must be a U.S. Citizen. Active DOE Q Clearance required Required Skills: Successfully managed large IT Projects from creation through implementation Excellent verbal and written communication skills Must have experience managing customer relationships Must have experience managing the day to day operations of IT support team Thorough understanding of IT business processes Experience evaluating and making recommendations to improve a departments IT Technologies and then execute the implementation of the recommendations Experience supporting a large IT organization Candidate can work remotely but must reside in the Albuquerque area as onsite work is required on a weekly basis About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.