The Boyd Group
Estimator
The Boyd Group, Chicago, Illinois, United States, 60290
Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS
Our Team Members Drive Us!
Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description:
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while
creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and
insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents
needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s
experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Key Job Responsibilities Role and RequirementsEnsure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they
receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication,
and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store's KPI’s by maximizing role performance
Uphold the company's Core Values : Honesty, Integrity & Respect
Education and/or Experience Required Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform Stipend
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit
gerbercareers.com
to learn more about our company.
Estimator at The Boyd Group summary:The Estimator at Gerber Collision & Glass is responsible for providing excellent customer service by creating accurate damage estimates and coordinating repair needs. They ensure compliance with insurance requirements and maintain communication with customers and team members throughout the repair process. This role is vital for ensuring a smooth customer experience while achieving key performance indicators in the repair facility.
Keywords:Estimator, collision repair, customer service, damage appraisal, insurance compliance, repair coordination, vehicle repairs, Automotive, Gerber Collision, KPI management
WELCOME TO GERBER COLLISION & GLASS
Our Team Members Drive Us!
Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description:
The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while
creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and
insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents
needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s
experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Key Job Responsibilities Role and RequirementsEnsure every customer interaction is documented, updated efficiently and accurately with pertinent details
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they
receive excellent customer service
Ensure compliance with all insurance client requirements, processes and metrics
Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication,
and delivery
Communicate all customer requests and needs to appropriate team members
Provides positive energy when greeting customers in person and on the phone
Understanding of all required Insurance programs and procedures
Participate in daily “production walks” with the Management Team, as required
Support all team members when required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the store's KPI’s by maximizing role performance
Uphold the company's Core Values : Honesty, Integrity & Respect
Education and/or Experience Required Knowledge of Repairs and OE Guidelines
High School Diploma or equivalent
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Required Skills/Abilities
Awareness of where to look for answers
Basic Computer Skills
Compliance for DRP’s Minimum of 1-year experience
Must be willing to complete I-CAR Training
Valid Driver’s License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:Annual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform Stipend
Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit
gerbercareers.com
to learn more about our company.
Estimator at The Boyd Group summary:The Estimator at Gerber Collision & Glass is responsible for providing excellent customer service by creating accurate damage estimates and coordinating repair needs. They ensure compliance with insurance requirements and maintain communication with customers and team members throughout the repair process. This role is vital for ensuring a smooth customer experience while achieving key performance indicators in the repair facility.
Keywords:Estimator, collision repair, customer service, damage appraisal, insurance compliance, repair coordination, vehicle repairs, Automotive, Gerber Collision, KPI management