OnBase System Administrator

Job Description Job description This is an electronic content management system Administrator/Developer position. This position plans, designs, develops, tests, implements, and modifies Electronic Document Management (EDM) solutions. This position is responsible for advanced OnBase administration and operational support, including platform and system incident/problem resolution, service and change request processing according to Client (DOT) established service level agreements (SLA), and regular administration tasks and health checks to keep DOT's OnBase systems running at optimal performance for our customers. Under general supervision of the Document Management Unit supervisor, this position will provide advanced OnBase Administrator/Developer technical leadership for complex EDM projects, which have a significant impact within DOT and/or for DOT's external partners and customers. This position performs systems analysis and provides advanced OnBase Administrator/Development services in the planning, development and implementation of complex EDM projects. This position provides OnBase administration and consulting, and performs duties consistent with DOT's strategic goals and objectives. This position proposes, creates and implements policies, standards, procedures, and guidelines for utilizing DOT's OnBase platforms and systems. Clients include a wide variety of DOT professional and supervisory staff, as well as end users throughout DOT and/or other partner agencies, private sector entities, and the public. This includes interaction with personnel in the Bureau of Information Technology Services (BITS) and throughout DOT divisions, vendors, Division of Enterprise Technology (DET) personnel, etc. Work is multitasking in nature, self-initiated and conducted independently. Top Skills & Years of Experience Considerable knowledge of and experience in requirements gathering and solution analysis Experience planning, designing, testing, implementing, and modifying Electronic Content Management (EDM) solutions OnBase Certified System Administrator certification or OnBase Certified Installer designation is required OnBase Certified Workflow Administrator certification or OnBase Certified Workflow Engineer certification OnBase Work View Certification and OnBase Certified Application Programming Interface (API) Certification Extensive knowledge of and on-the-job experience developing document types, keywords, queries, reports, forms, import processes, and Workflow solutions Demonstrated ability to write custom queries in Oracle and SQL Server Experience performing OnBase system upgrades Advanced knowledge of and experience with resolving OnBase technical issues via utilization of debugging, research, and investigation techniques Significant ability to understand and apply standard EDM concepts, practices, and procedures Ability and judgement to perform job functions independently Knowledge of incident management and escalation procedures Excellent written and verbal communication skills working with customers, peers, and agency leadership. Experience creating technical documentation Ability to work in a versatile environment with a team oriented focus Considerable skill and ability in the coordination of team members and business area experts Knowledge of emerging technologies with a focus on electronic document management and related technology industry trends Experience researching, proposing, applying and implementing IT related policies, procedures, standards and guidelines Demonstrated skill in problem resolution and technical support technologies Ability to effectively provide information and training to customers, team members and other stakeholders.