Blue Shield Of California
Technical Communicator, Experienced
Blue Shield Of California, Rancho Cordova, California, us, 95741
Your RoleThe Technical Communications team designs, develops, and delivers knowledge management solutions that enable the adoption of new/changing and sustainable capabilities for business and/or operations-based needs. Additionally, the team produces, maintains, and assesses the storage systems and documentation, including desk level procedures used by operations.. The Technical Communicator, Experienced role will report to the Technical Communications Manager. In this role you will work closely with subject matter experts to develop and publish knowledge assets to various knowledge and content management systems. These knowledge assets are used by frontline and back-office staff to complete their jobs with a high level of accuracy.Your WorkIn this role, you will:
Enable the development and deployment of technical/operational communications that assist with front-line operational knowledgeBe responsible for creating and updating technical documentation/knowledge assets including policies & proceduresEmploy appropriate development methodologies to ensure that the knowledge assets are relevant, readily understandable, and easily accessibleEnsure knowledge assets are accurate by testing instructions through audit process, and chair-siding with end users and expertsUnderstand and leverage context-sensitive knowledge and metadata taxonomy governance to build technical communication assetsFacilitate requirements-gathering sessions with subject matter experts to collect information necessary to develop knowledge assetsYour Knowledge and Experience
Requires a bachelor’s degree or equivalent experienceRequires at least 3 years of prior relevant experiencePrevious knowledge of BSC systems and departments desiredPrevious experience with Service Now (Service Marketplace) platform desiredRequires HTML experience
Pay Range:The pay range for this role is: $ 66770.00 to $ 93390.00 for California.Note:Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
Enable the development and deployment of technical/operational communications that assist with front-line operational knowledgeBe responsible for creating and updating technical documentation/knowledge assets including policies & proceduresEmploy appropriate development methodologies to ensure that the knowledge assets are relevant, readily understandable, and easily accessibleEnsure knowledge assets are accurate by testing instructions through audit process, and chair-siding with end users and expertsUnderstand and leverage context-sensitive knowledge and metadata taxonomy governance to build technical communication assetsFacilitate requirements-gathering sessions with subject matter experts to collect information necessary to develop knowledge assetsYour Knowledge and Experience
Requires a bachelor’s degree or equivalent experienceRequires at least 3 years of prior relevant experiencePrevious knowledge of BSC systems and departments desiredPrevious experience with Service Now (Service Marketplace) platform desiredRequires HTML experience
Pay Range:The pay range for this role is: $ 66770.00 to $ 93390.00 for California.Note:Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.