Technical Writer

The IT Technical Writer will be responsible for the following:Communication and Document DevelopmentCreate, update and maintain application, website and program-relateddocumentation, including work instructions and process flows.Work with relevant stakeholders and technical owners to generate documents orrevise/update previously published documents, as necessary.Update document repositories and document naming convention forstandardization.Review, format and proofread technical procedure documents; providecompleted documents to Client or agency customers for final review and approval.Produce high-quality documentation that is appropriate for its intendedaudience.Document procedures, use cases, requirements and technical designs.Create process flows, networking and infrastructure diagrams.Create and edit documents and diagrams using Google or Microsoft applications,such as Word, Visio and PowerPoint and/or their Google equivalents.Work collaboratively with a team of analysts, developers, engineers and other ITsecurity professionals.Work with contributors to resolve content issues or gaps.Create and/or organize material and complete writing assignments according tospecified standards regarding order, clarity, conciseness, style and terminology.Work directly with business and system subject matter experts (SMEs) to ensurecommunication to Client and agency customer stakeholders accurately reflectcurrent policies and procedures and up-to-date business and system processes.Develop documentation that translates source materials of a technical natureinto user-friendly language without compromising the accuracy and completenessof the translated source materials.Knowledge BuildingHave and maintain expert knowledge of common business applications, such asMicrosoft Office and Adobe Acrobat.Have and maintain expert knowledge in the application of commonly acceptedstyle guidelines and writing practices as prescribed in the publication use as TheAssociated Press Stylebook.Expert in the application of commonly accepted concepts and practices specificto technical writing for IT-related systems, ecosystems, applications, websitesand programs.Continually improve and apply up-to-date technical writing skills.QualificationsThe IT Technical Writer should possess the following qualifications:Education and Experience:Bachelor's degree: A bachelor's degree in English, journalism, communications,technical writing, computer science or a related field is often preferred. However,equivalent experience combined with strong writing skills may be considered.Proven experience: Minimum of three years of demonstrable experience intechnical writing, preferably in an IT environment (e.g., user manuals; online help;white papers; training materials; system administration guides; network, security,database documentation; release notes; process documentation; APIdocumentation).Skills and Knowledge:Excellent writing and editing skills: Demonstrated ability to write clear, conciseand accurate technical documentation that is easy for the target audience tounderstand.Strong technical aptitude: Demonstrated comfortability learning and understandingcomplex technical concepts and then explaining them in a simple way. Preferred:Prior experience with IT systems, software development or networking.Understanding of the software development lifecycle (SDLC): Demonstratedknowledge of how software is designed, developed and tested.Ability to work independently and as part of a team: Demonstrated ability to workindependently on assigned projects and collaborate effectively with developers,engineers, product managers and other stakeholders.