SailPoint L2 Operations Support Engineer

We are seeking a skilled and dedicated SailPoint L2 Operations Support Engineer to join our Identity and Access Management (IAM) team. The successful candidate will be responsible for providing second-level operational support for our SailPoint IdentityIQ platform. This role requires a strong technical background in SailPoint and IAM concepts, excellent problem-solving skills, and a commitment to maintaining a secure and efficient IAM environment. Key Responsibilities: Provide L2 support for SailPoint IdentityIQ, including troubleshooting, incident resolution, and service requests. Manage user identities, roles, and access permissions within the SailPoint platform. Analyze and resolve issues related to identity provisioning, de-provisioning, and access management. Collaborate with development teams, and other stakeholders to ensure timely resolution of incidents and service requests. Monitor system performance and health, ensuring high availability and performance of the SailPoint platform. Maintain detailed documentation of support processes, configurations, and operational procedures. Ensure all IAM processes comply with organizational policies, standards, and regulatory requirements. Proactively identify opportunities for process improvement and automation within the IAM framework. Customize workflows, forms, rules, roles, policies, reports, certifications. Build and maintain workflows for various Lifecycle Events (Joiner, Leaver, Mover, Rehire and Inactive). Assists in the program development process, user acceptance testing, user access reviews, system documentation and implementation. Actively seek new ways of automating and eliminating task-based and repetitive work, to remove human error, and improve security posture. Qualifications: Education: Bachelor's degree in computer science, Information Technology, or related field. Experience: 8 -10 years of experience in Identity and Access Management (IAM) operations. At least 7 years of hands-on experience with SailPoint IdentityIQ. Technical Skills: Proficient in SailPoint IdentityIQ installation, configuration, and administration. Strong understanding of IAM concepts, including identity lifecycle management, role-based access control (RBAC), and least privilege principles. Familiarity with directory services (e.g., Active Directory, LDAP). Basic knowledge of databases (SQL, Oracle) and scripting languages (e.g., PowerShell, JavaScript). Problem-Solving: Excellent analytical and troubleshooting skills. Communication: Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. Certifications: Relevant certifications such as SailPoint Certified IdentityIQ Engineer, CompTIA Security, or CISSP are a plus. Note: This is a 247 role may involve being part of an on-call rotation to address critical issues outside regular working hours.