Customer Support Analyst

Customer Support Analyst Job Description: Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of “I crushed it” as you shut down your computer at the end of the day. This is that kind of job. Let’s skip to the good part. What’s in it for you? This is a hybrid role - 3 days per week in our Beaverton or Lawrenceville office. : • 2 years of Customer Service/Support experience • Passion for creating world class customer experiences • Great listening and troubleshooting skills through active listening, meaningful questions, and an ability to break down processes into simplified steps • Excellent interpersonal skills, resiliency and of course a great sense of humor - we like to laugh and have fun too : Experience with accounting, finance or payroll Key Responsibilities: : • You will be the voice of Sage when our customers need phone support for Sage ERP software products. Their issues may be functional or technical in nature. • You will enable our customers to get back to their business by helping them with questions or issues regarding Sage’s products or services. • You will use your empathetic and human-centered approach to go above and beyond for the customer. • Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment. • You will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools. ? . • Competitive salaries that landed us top 5% of similar sized companies (according to Comparably) • Comprehensive health, dental and vision coverage • 401(k) retirement match (100% matching up to 4%) • 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday) • 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date • 5 days paid yearly to volunteer (through Sage Foundation) • $5,250 tuition reimbursement per calendar year starting 6 months after hire date • Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually) • Library of on demand career development options and ongoing training offerings : • Who is Sage:https://www.sage.com/en-us/company/about-sage/ • Life at Sage:https://www.sage.com/en-us/company/careers/ • Our Values & Behaviors:https://www.youtube.com/watch?appdesktop&vvt5JXf-Gwno&featureyoutu.be • How we make a difference:https://www.sage.com/en-us/company/sage-foundation/ • Sage Business Cloud - SaaS for Every Business:https://www.sage.com/en-us/products/ LI-EP1 Function: Customer Operations Country: United States Office Location: Lawrenceville;Beaverton Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?vh1-vs3zIpnc We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareerssage.com. Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/