Network Services Technician

OverviewCAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a "SaaS plus" model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,300 employees in 13 locations around the world.CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.Component Control, a division of CAMP, is the developer of Quantum Control, a fully integrated business solution designed specifically for aviation MRO's, Distributors and Manufacturing companies.Quantum Control's comprehensive suite of modules streamlines business processes while optimizing a company's operational performance.CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Transportation portfolio.Job Summary:The Network Services technician will be responsible for performing installation, configuration, upgrades and migrations of Oracle databases and Quantum Control server software, including all supporting framework as required for additionally licensed modules. The technician will also provide consulting services to customers as relates to upcoming or ongoing projects, and provide high-level, next-tier support for complex issues raised through the Technical Support department.ResponsibilitiesCoordinate with customers to schedule and complete assigned projects in a timely mannerAct as next-tier support for issues that Tech Support technicians need assistance withCoordinate with Sales team to identify and quote service requirements for upcoming projectsCoordinate with Development team to identify and raise software issues and establish test environments as neededRequirementsProficiency with and comprehensive understanding of how the Quantum Control application functions (6-12 months experience), including external framework necessary for Document Imaging, Event Manager, Analytics, Barcoding, Mobile Tech, Mobile Imaging, Mobile Warehouse and Quantum Dashboard modulesBasic understanding of how Oracle database software functionsStrong understanding of SQL and how Quantum tables are structured in an Oracle databaseAble to deploy and manage websites in IISMust be available as next-tier support for issues that Tech Support technicians need assistance withMust be willing to work weekends or after-hours as neededCompensation: $ 65,000.00 - $85,000.00 USD per year - dependent on experienceCAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE