Allstate Insurance
Field Auto Adjuster - Brockton, MA
Allstate Insurance, Brockton, Massachusetts, United States, 02411
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Job DescriptionA day in the life of the Field Auto Damage Adjuster, and what it takes to do the job!As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.You must live in Brockton, MA and be willing to travel and work claims in Brockton to be eligible for this role.Responsibilities:The Customer Service Expert
- you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim.The Investigator
- you'll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.The Effective Communicator
- you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.The Negotiator
- You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants.The Problem Solver
- you'll utilize multiple tools to get the job done in a fast-paced environment.The Recorder
- you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system.Preferred Qualifications:You have 18 months+ experience in auto Collision estimating using CCC or Mitchell.Proficient written and verbal communication skills to effectively interact with customers.Strong attention to detail and ability to write precise and comprehensive estimates.Comfortable with utilizing technology and various platforms for claims processing.Excellent time management and organizational skills to manage multiple assignments effectively.Valid driver's license and willingness to travel as part of the job requirements.Notice of Licensing Requirement:As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.Sign On Bonus:This is not an entry level position. Candidates must have experience writing auto collision estimates using auto estimating programs such as: CCC One, Audatex, or Mitchell.You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.Allstate Benefits:Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more.Notes:The preceding description is not designed to be a complete list of all duties and responsibilities. Regular, predictable attendance is an essential function of this job.Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.for Puerto Rico, California, Alaska, and Hawaii residents.Skills:Auto Estimating, CCC ONE, Customer Service, Mitchell EstimatingCompensation:Compensation offered for this role is $45,600.00 - 78,337.50 annually and is based on experience and qualifications.Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo.Good Hands. Greater Together.
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- you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim.The Investigator
- you'll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.The Effective Communicator
- you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.The Negotiator
- You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants.The Problem Solver
- you'll utilize multiple tools to get the job done in a fast-paced environment.The Recorder
- you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system.Preferred Qualifications:You have 18 months+ experience in auto Collision estimating using CCC or Mitchell.Proficient written and verbal communication skills to effectively interact with customers.Strong attention to detail and ability to write precise and comprehensive estimates.Comfortable with utilizing technology and various platforms for claims processing.Excellent time management and organizational skills to manage multiple assignments effectively.Valid driver's license and willingness to travel as part of the job requirements.Notice of Licensing Requirement:As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.Sign On Bonus:This is not an entry level position. Candidates must have experience writing auto collision estimates using auto estimating programs such as: CCC One, Audatex, or Mitchell.You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.Allstate Benefits:Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more.Notes:The preceding description is not designed to be a complete list of all duties and responsibilities. Regular, predictable attendance is an essential function of this job.Please note, you may be required to attend 1-week of training that will take place in Wheeling, IL.for Puerto Rico, California, Alaska, and Hawaii residents.Skills:Auto Estimating, CCC ONE, Customer Service, Mitchell EstimatingCompensation:Compensation offered for this role is $45,600.00 - 78,337.50 annually and is based on experience and qualifications.Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo.Good Hands. Greater Together.
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