Microsoft
Consulting Account Management IC5
Microsoft, Washington, District of Columbia, us, 20022
OverviewAt Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. Our organization is at the forefront of innovation, driving value across the entirety of the customers' digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide. As an experienced leader, you will have the opportunity to work directly with the largest customers in the world and play a pivotal role in shaping their adoption of Microsoft technologies, including Microsoft cloud technologies and artificial intelligence. You will also be responsible for the overall business performance of your territory, working across organizational boundaries to drive execution and clarity in a complex, matrixed environment. This includes building durable customer relationships and successfully directing Industry Solutions Delivery (ISD) business motions.
ResponsibilitiesRelationship Management:Drives and leverages for agreement with the core account team, building and strengthening relationships with Microsoft partner teams, such as software and customer success teams, (e.g., Account Team Unit (ATU) and Customer Success Account Management (CSAM)), as well as the pursuit and delivery teams, through regular rhythm of connections. Brings expertise, insights, and perspectives from customer engagement to Microsoft business to drive deeper customer engagement. Contributes to and leads the Microsoft overall account teams, solution teams, and other partner groups.Strategy and Planning:Leads the contributions of the Account Team and the Consulting account team to the account vision and strategic approach. Provides insights, ideas, and recommendations to address immediate and longer-term customer priorities and Microsoft objectives.Accelerate Cloud Growth:Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts aligned to documented customer business value and outcomes. Has in-depth knowledge of advanced cloud solutions and cross-check with the solutions of key competitors.Account Team Orchestration:Orchestrates the consulting-sales relationship with the core account team, working closely with Enterprise colleagues to ensure successful creation, maintenance, and execution of the Industry Solutions account plan components, and a positive One Microsoft customer experience.Deal Excellence:Ensures all applicable leads and qualified opportunities are linked to customer priorities in the account plan. Maintains accurate Sales Stage, Forecast Recommendation (e.g., committed, committed at risk) and Due Dates in required systems of record (e.g., Microsoft Sales Experience [MSX]), in alignment with close plan.
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ResponsibilitiesRelationship Management:Drives and leverages for agreement with the core account team, building and strengthening relationships with Microsoft partner teams, such as software and customer success teams, (e.g., Account Team Unit (ATU) and Customer Success Account Management (CSAM)), as well as the pursuit and delivery teams, through regular rhythm of connections. Brings expertise, insights, and perspectives from customer engagement to Microsoft business to drive deeper customer engagement. Contributes to and leads the Microsoft overall account teams, solution teams, and other partner groups.Strategy and Planning:Leads the contributions of the Account Team and the Consulting account team to the account vision and strategic approach. Provides insights, ideas, and recommendations to address immediate and longer-term customer priorities and Microsoft objectives.Accelerate Cloud Growth:Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts aligned to documented customer business value and outcomes. Has in-depth knowledge of advanced cloud solutions and cross-check with the solutions of key competitors.Account Team Orchestration:Orchestrates the consulting-sales relationship with the core account team, working closely with Enterprise colleagues to ensure successful creation, maintenance, and execution of the Industry Solutions account plan components, and a positive One Microsoft customer experience.Deal Excellence:Ensures all applicable leads and qualified opportunities are linked to customer priorities in the account plan. Maintains accurate Sales Stage, Forecast Recommendation (e.g., committed, committed at risk) and Due Dates in required systems of record (e.g., Microsoft Sales Experience [MSX]), in alignment with close plan.
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