Olenick
#16068 - Mid-Level SAP AMS Support Analysts
Olenick, Atlanta, Georgia, United States, 30383
#16068 - Mid-Level SAP AMS Support Analysts
Company: Qualitest GroupCountry/Region: USWe are seeking
Mid-Level SAP AMS Support Analysts
to join our
Enterprise SAP Support
team. In this role, you will provide critical day-to-day support, maintenance, and optimization of SAP systems within the
Application Management Services (AMS)
framework. Your primary responsibilities will include troubleshooting issues, resolving incidents, managing service requests, and ensuring the seamless operation of SAP applications. You will work closely with business users, functional teams, and external partners to deliver high-quality support while maintaining system stability and driving continuous improvement in SAP operations.As a key member of our AMS team, you will help maintain service-level agreements (SLAs), implement solutions, and contribute to ongoing system enhancements for SAP environments (ECC6/S/4HANA).Key Responsibilities:Provide
first-line support
for SAP-related issues by efficiently responding to
user-reported incidents
and
service requests .Analyze, diagnose, and resolve issues across multiple SAP modules (e.g.,
FICO ,
SD ,
MM ), ensuring timely resolution and minimal disruption to business operations.Escalate
complex issues to higher-level support teams or external vendors when necessary, ensuring quick and effective solutions.Monitor system performance
and alerts to proactively identify potential issues and prevent system downtime.Assist
end-users
with common SAP tasks such as
password resets ,
access permissions , and guidance on
SAP functionalities .Advise users on how to best utilize SAP to streamline business processes and improve efficiency.Collaborate with
functional teams
to resolve configuration issues or implement minor enhancements.Ensure
all support activities
are thoroughly documented in the ticketing system, including detailed descriptions of issues and resolutions.Support the
implementation of system changes , including patches, updates, and configuration adjustments, in coordination with technical teams.Ensure that all changes are
tested
properly to minimize disruption and ensure business continuity.Participate in
small-scale projects , such as rolling out system enhancements or new functionality, ensuring smooth implementation.4. Documentation & Training:Maintain comprehensive documentation of support processes, incident resolutions, and system configurations to build a knowledge base for future reference.Contribute to the creation of
training materials
and deliver training sessions to end-users on new SAP functionalities and best practices.Write and maintain
knowledge base articles
to assist in resolving common issues quickly and efficiently.5. Collaboration & Stakeholder Communication:Communicate effectively with
business users
to understand their needs, provide clear solutions, and ensure user satisfaction.Collaborate with
cross-functional teams , including developers, functional consultants, and external partners, to resolve issues and implement improvements.Provide
regular updates
to senior management or project leads on support activities, incident status, and progress on enhancements.Qualifications & Experience:Required:Education : Bachelor’s degree in
Information Technology ,
Computer Science ,
Business Administration , or a related field.Experience :
Minimum of
3 years
of experience in supporting
SAP systems
(ECC6/S/4HANA) within an
AMS framework .Strong understanding of
ITIL processes
for
incident management ,
problem management , and
change management .Experience using
ticketing systems
(e.g.,
ServiceNow ,
JIRA ) to manage incidents, service requests, and changes.
Preferred:Experience with SAP S/4HANA
and familiarity with its functionalities.Strong knowledge of
SAP modules
like
FICO ,
SD ,
MM , and their integration points.Exposure to
Agile methodologies
or tools used in project management.Experience working in a
collaborative remote work environment .Why Qualitest?Founded in 1997, Qualitest offers a wide range of digital quality solutions designed to provide enterprise customers with end-to-end quality management services across the software lifecycle.We provide industry-leading managed services that drive Quality for Quality Assurance and Testing of hardware devices, software apps and experiences as well as Ground Truth Data Services for artificial intelligence (AI) and machine learning (ML).Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest.Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.Clear view of your career and progression with the company – Qualitest is growing massively.Work hard and play harder with our flexible and casual culture.Never stop experimenting and learning with QCraft – our Learning & Development platform.Earn bonuses via our Client Referral and Employee Referral Program’s.We recognize our employees work via our Qudos platform.A Competitive pay, the salary range for the role is Salary = $80k-90k Annually.Save your earnings and prepare for your future by enrolling in our 401k plan.Life and disability insurance.Take care of your health with enrollment into one of our competitive healthcare benefits.If you like what you have read, send us your resume and let’s start talking!Nearest Major Market:
San JoseNearest Secondary Market:
Palo Alto
#J-18808-Ljbffr
Company: Qualitest GroupCountry/Region: USWe are seeking
Mid-Level SAP AMS Support Analysts
to join our
Enterprise SAP Support
team. In this role, you will provide critical day-to-day support, maintenance, and optimization of SAP systems within the
Application Management Services (AMS)
framework. Your primary responsibilities will include troubleshooting issues, resolving incidents, managing service requests, and ensuring the seamless operation of SAP applications. You will work closely with business users, functional teams, and external partners to deliver high-quality support while maintaining system stability and driving continuous improvement in SAP operations.As a key member of our AMS team, you will help maintain service-level agreements (SLAs), implement solutions, and contribute to ongoing system enhancements for SAP environments (ECC6/S/4HANA).Key Responsibilities:Provide
first-line support
for SAP-related issues by efficiently responding to
user-reported incidents
and
service requests .Analyze, diagnose, and resolve issues across multiple SAP modules (e.g.,
FICO ,
SD ,
MM ), ensuring timely resolution and minimal disruption to business operations.Escalate
complex issues to higher-level support teams or external vendors when necessary, ensuring quick and effective solutions.Monitor system performance
and alerts to proactively identify potential issues and prevent system downtime.Assist
end-users
with common SAP tasks such as
password resets ,
access permissions , and guidance on
SAP functionalities .Advise users on how to best utilize SAP to streamline business processes and improve efficiency.Collaborate with
functional teams
to resolve configuration issues or implement minor enhancements.Ensure
all support activities
are thoroughly documented in the ticketing system, including detailed descriptions of issues and resolutions.Support the
implementation of system changes , including patches, updates, and configuration adjustments, in coordination with technical teams.Ensure that all changes are
tested
properly to minimize disruption and ensure business continuity.Participate in
small-scale projects , such as rolling out system enhancements or new functionality, ensuring smooth implementation.4. Documentation & Training:Maintain comprehensive documentation of support processes, incident resolutions, and system configurations to build a knowledge base for future reference.Contribute to the creation of
training materials
and deliver training sessions to end-users on new SAP functionalities and best practices.Write and maintain
knowledge base articles
to assist in resolving common issues quickly and efficiently.5. Collaboration & Stakeholder Communication:Communicate effectively with
business users
to understand their needs, provide clear solutions, and ensure user satisfaction.Collaborate with
cross-functional teams , including developers, functional consultants, and external partners, to resolve issues and implement improvements.Provide
regular updates
to senior management or project leads on support activities, incident status, and progress on enhancements.Qualifications & Experience:Required:Education : Bachelor’s degree in
Information Technology ,
Computer Science ,
Business Administration , or a related field.Experience :
Minimum of
3 years
of experience in supporting
SAP systems
(ECC6/S/4HANA) within an
AMS framework .Strong understanding of
ITIL processes
for
incident management ,
problem management , and
change management .Experience using
ticketing systems
(e.g.,
ServiceNow ,
JIRA ) to manage incidents, service requests, and changes.
Preferred:Experience with SAP S/4HANA
and familiarity with its functionalities.Strong knowledge of
SAP modules
like
FICO ,
SD ,
MM , and their integration points.Exposure to
Agile methodologies
or tools used in project management.Experience working in a
collaborative remote work environment .Why Qualitest?Founded in 1997, Qualitest offers a wide range of digital quality solutions designed to provide enterprise customers with end-to-end quality management services across the software lifecycle.We provide industry-leading managed services that drive Quality for Quality Assurance and Testing of hardware devices, software apps and experiences as well as Ground Truth Data Services for artificial intelligence (AI) and machine learning (ML).Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest.Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.Clear view of your career and progression with the company – Qualitest is growing massively.Work hard and play harder with our flexible and casual culture.Never stop experimenting and learning with QCraft – our Learning & Development platform.Earn bonuses via our Client Referral and Employee Referral Program’s.We recognize our employees work via our Qudos platform.A Competitive pay, the salary range for the role is Salary = $80k-90k Annually.Save your earnings and prepare for your future by enrolling in our 401k plan.Life and disability insurance.Take care of your health with enrollment into one of our competitive healthcare benefits.If you like what you have read, send us your resume and let’s start talking!Nearest Major Market:
San JoseNearest Secondary Market:
Palo Alto
#J-18808-Ljbffr