Desktop Analyst

The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT ClinicResponsibilities• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or vi team collaboration process. Experience providing support via in-person, phone, or remote methods.• Installs/removes/configures hardware and software.• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.• Prioritizes effectively and escalates as needed.• Responds to customer needs and services as assigned.• Accurately manage asset records using ServiceNow platformQualifications• Associates degree in related field or equivalent work experience, preferred• 2+ years' experience in related field preferred• Applicable technical certifications preferredWhat is expected of you and others at this level• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks• Works on projects of moderate scope and complexity• Identifies possible solutions to a variety of technical problems and takes actions to resolve• Applies judgment within defined parameters• Receives general guidance may receive more detailed instruction on new projects• Work reviewed for sound reasoning and accuracy