Accenture
ServiceNow Enterprise Solution Architect*
Accenture, Cleveland, Ohio, us, 44101
We are:Navisite, now a part of Accenture has evolved to become a trusted digital transformation partner for growing and established global brands. We provide global capabilities, customer-centric solutions, and flexible approaches that are specifically rightsized for the needs of mid-market and small enterprise customers. This team specializes in digital transformation and managed services with deep expertise in cloud, infrastructure and application services dedicated to assisting clients in building a strong digital core. With experience across multiple cloud providers, enterprise applications and digital technologies, Navisite serves clients in the health and industrial, life sciences, technology, consumer goods and retail industries. Given their customer-centric solutions and flexible approaches, this team is adept at scaling our services for clients seeking to modernize and build more agile, resilient, and scalable businesses. The Navisite team of more than 1,400 members globally joined Accenture in January 2024. As part of Accenture, you will be working with an ambitious, collaborative team more empowered than ever to help customers modernize their IT for the AI era.
The Work:
The primary responsibility of this role is to be a value architect for a variety of opportunities ranging from small- sized to large opportunities involving Application Managed Services and Professional services for Enterprise IT Systems , with the ability to individually create Solutions leveraging deep solutioning and delivery experience in one or more areas, while being able to develop these in a collaborative basis with the client including advising/co-creating the solutions.
Role Expectations:
Lead the design, development, and implementation scope of ServiceNow during pre-sales sales cycle.
Represent the solution in conversation with Operating Group leadership and sales team, senior client buyers and functional owners
Drive the necessary Technology Delivery sign off on solutions with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences
Work with the Operating Group sales team and Subject Matter Experts as required during the sales process; communicate/collaborate with delivery organization(s)
Promote the use of standards in solutions by coordinating with Legal and Commercial and directing Corporate Development Transaction Services
Collaborate with the Operating Groups to provide input to Terms and Conditions, and in some cases, be accountable for specific contractual terms and conditions
Work with Technology leadership to identify Point of Contact for delivery. Where appropriate, lead stabilization efforts on client deals
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Here's what you need:
Minimum of 5 years of experience in a Technology Environment with a strong focus on ServiceNow platform managed and/or professional services solutions.
Minimum of 5 years of experience in Solution Planning and Deal Shaping, demonstrating your ability to translate client requirements into effective solutions.
Minimum of 5 years of experience in technical and functional ServiceNow platform solutioning, showcasing your deep understanding of platforms capability.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Bonus points if you have:
You have expertise/ experience in Managed Services delivery for ServiceNow platform either as a client or as a client facing delivery lead.
You expertise/ experience in Professional Services delivery for ServiceNow Platform either as a client or as a client facing delivery lead.
You have very good interpersonal and communication skills, the ability to influence and build relationships with key stakeholders.
You have a good understanding of the application and infrastructure ecosystem in terms of Products and Technologies.
You have the ability to understand client business and technology drivers- business IT alignment.
You have the strong capability to estimate, size, and come up with dependencies/assumptions in solutioning.
You have the ability to work across levels at the client; exposure to NA geography is a good additional skill
You have strong aptitude to be an individual contributor.
You have experience and exposure in collaborative technology solutioning including client workshops, joint solutioning sessions, and co-creation sessions.
You are a expert in formulating the solution storyline, ability to collaborate in creating client value propositions, Product/Concept selling, and Pre-sales/Solution Experience in one or two major industries (utilities/chemicals/oil-gas, consumer goods/manufacturing/retail/pharma/life sciences, comms media and technology, health and public services, financial services).
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location: Annual Salary Range:
California $73,000 to $192,600
Colorado $73,000 to $166,400
District of Columbia $77,700 to $177,200
New York $67,600 to $192,600
Maryland $67,600 to $154,100
Washington $77,700 to $177,200
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
The Work:
The primary responsibility of this role is to be a value architect for a variety of opportunities ranging from small- sized to large opportunities involving Application Managed Services and Professional services for Enterprise IT Systems , with the ability to individually create Solutions leveraging deep solutioning and delivery experience in one or more areas, while being able to develop these in a collaborative basis with the client including advising/co-creating the solutions.
Role Expectations:
Lead the design, development, and implementation scope of ServiceNow during pre-sales sales cycle.
Represent the solution in conversation with Operating Group leadership and sales team, senior client buyers and functional owners
Drive the necessary Technology Delivery sign off on solutions with proper input from the Operating Groups on client business objectives, industry, risk assessment, budget and preferences
Work with the Operating Group sales team and Subject Matter Experts as required during the sales process; communicate/collaborate with delivery organization(s)
Promote the use of standards in solutions by coordinating with Legal and Commercial and directing Corporate Development Transaction Services
Collaborate with the Operating Groups to provide input to Terms and Conditions, and in some cases, be accountable for specific contractual terms and conditions
Work with Technology leadership to identify Point of Contact for delivery. Where appropriate, lead stabilization efforts on client deals
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements
Here's what you need:
Minimum of 5 years of experience in a Technology Environment with a strong focus on ServiceNow platform managed and/or professional services solutions.
Minimum of 5 years of experience in Solution Planning and Deal Shaping, demonstrating your ability to translate client requirements into effective solutions.
Minimum of 5 years of experience in technical and functional ServiceNow platform solutioning, showcasing your deep understanding of platforms capability.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Bonus points if you have:
You have expertise/ experience in Managed Services delivery for ServiceNow platform either as a client or as a client facing delivery lead.
You expertise/ experience in Professional Services delivery for ServiceNow Platform either as a client or as a client facing delivery lead.
You have very good interpersonal and communication skills, the ability to influence and build relationships with key stakeholders.
You have a good understanding of the application and infrastructure ecosystem in terms of Products and Technologies.
You have the ability to understand client business and technology drivers- business IT alignment.
You have the strong capability to estimate, size, and come up with dependencies/assumptions in solutioning.
You have the ability to work across levels at the client; exposure to NA geography is a good additional skill
You have strong aptitude to be an individual contributor.
You have experience and exposure in collaborative technology solutioning including client workshops, joint solutioning sessions, and co-creation sessions.
You are a expert in formulating the solution storyline, ability to collaborate in creating client value propositions, Product/Concept selling, and Pre-sales/Solution Experience in one or two major industries (utilities/chemicals/oil-gas, consumer goods/manufacturing/retail/pharma/life sciences, comms media and technology, health and public services, financial services).
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location: Annual Salary Range:
California $73,000 to $192,600
Colorado $73,000 to $166,400
District of Columbia $77,700 to $177,200
New York $67,600 to $192,600
Maryland $67,600 to $154,100
Washington $77,700 to $177,200
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.