Optima Dermatology
Administrative Support Specialist
Optima Dermatology, Portsmouth, New Hampshire, United States, 00215
Multi-site Dermatology Group Seeks Administrative Support Specialist
Optima Dermatology is recruiting a full time Administrative Support Specialist to join our Practice Support Center (Portsmouth, NH.) Remote opportunities available for candidates based in our employment hubs: ME, NH, IN, OH, FL, NC.
Position Summary:
The Administrative Support Specialist will the support revenue cycle, provider support and credentialing teams. Their work will include managing accurate provider payer participation, licensing, and certification information. Additionally, they will be responsible for patient and insurance tasks within various systems and programs within RCM. Additional responsibilities may include serving as an internal service support, assisting with other administrative needs of the department and organization.
Responsibilities:Managing accurate Patient Statements within Electronic Health System and Third-Party Vendor Sites:Creating statement file and uploading file onto third-party vendor websiteDaily review of third-party vendor Bad Address Files and update patients account for next statement cycleDaily review of third-party vendor Forwarding Address Files and update patients account for next statement cycleDaily collection of returned patient statements from mailbox and use skip tracing resources to locate current residential information, update patients account for next statement cycleMeticulously maintains and tracks accurate provider and payer related informationWork as a liaison between our credentialing, provider and revenue cycle teams collecting, reporting, and tracking information for provider payer and plan participationSubmits all documentation needed to enroll providers timely to our credentialing team to expediate new and existing provider payer enrollmentsReview and management of RCM payer participation documentation ensuring information is always accurate and up to dateKeeps meticulous records for provider plan enrollment. Tracks detailed payer information related to participation status and renewal requirements and deadlinesSubmits all required information to maintain provider participation status with payers and plans ahead of schedule avoiding any lapses in participation and claims processingKeeps meticulous records on all provider licensing and certifications. Tracks all licensure and certification requirements as well as renewal dates and re-enrollment deadlinesWorks with provider support team to gather all required forms, materials including payment information and submits timely to avoid any license or certification lapsesManage assigned tasks in Electronic Health System:Daily review of outbound correspondence tasks ensuring items are printed and mailed in a timely mannerDaily review referral and authorization inquiries by verifying patient insurance coverage and eligibility for servicesConsistently operate within and is measured on ability to build rapport, actively listen, follow up and manage patient correspondence, internal and external communication, service and support, critical thinking, planning, and problem solvingConsistently achieve expected goals including but not limited to completion of assigned daily activities, adherence to work schedule, practice management system, quality, and complianceWork as a collaborative team member within a distributed organization demonstrated by; communicating effectively with leaders, providers, practice staff and co-workers. Participate in team/staff meetings and maintain a positive attitudeAdheres to all HIPAA guidelines, complies with annual trainingDemonstrate strong Interpersonal skills, excellent written and verbal communication, and adheres to documentation expectationsMaintain compliance with attendance and punctuality requirements and all other policies outlined in the employee handbookOther duties assigned by the Supervisor, Manager, or DirectorQualifications:
High school diploma/GED required. Some college preferred.MUST be detailed orientedMUST be passionate about record keeping and tracking dates and deadlinesIntermediate to master user of excel and data base programsKnowledge of business administration preferredMedical terminology and insurance industry terminology preferredIntermediate understanding of and Explanation of Benefits preferredExperience with ModMed or similar EMR preferredMust have excellent time management skills and ability to adjust priorities quickly and comfortablyAbility to communicate in a clear and professional mannerAbility to solve problems, prioritize duties, and follow through with assigned tasksAbility to work independently in fast-paced environment
Compensation
The position will offer competitive compensation. In addition, it will offer the personal reward associated with transforming our patients' lives and building the most defensible healthcare services platform in the country.
Benefits
Our benefits include generous health, dental, vision, disability, and life insurance.
About Optima Dermatology
At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.
Optima Dermatology is recruiting a full time Administrative Support Specialist to join our Practice Support Center (Portsmouth, NH.) Remote opportunities available for candidates based in our employment hubs: ME, NH, IN, OH, FL, NC.
Position Summary:
The Administrative Support Specialist will the support revenue cycle, provider support and credentialing teams. Their work will include managing accurate provider payer participation, licensing, and certification information. Additionally, they will be responsible for patient and insurance tasks within various systems and programs within RCM. Additional responsibilities may include serving as an internal service support, assisting with other administrative needs of the department and organization.
Responsibilities:Managing accurate Patient Statements within Electronic Health System and Third-Party Vendor Sites:Creating statement file and uploading file onto third-party vendor websiteDaily review of third-party vendor Bad Address Files and update patients account for next statement cycleDaily review of third-party vendor Forwarding Address Files and update patients account for next statement cycleDaily collection of returned patient statements from mailbox and use skip tracing resources to locate current residential information, update patients account for next statement cycleMeticulously maintains and tracks accurate provider and payer related informationWork as a liaison between our credentialing, provider and revenue cycle teams collecting, reporting, and tracking information for provider payer and plan participationSubmits all documentation needed to enroll providers timely to our credentialing team to expediate new and existing provider payer enrollmentsReview and management of RCM payer participation documentation ensuring information is always accurate and up to dateKeeps meticulous records for provider plan enrollment. Tracks detailed payer information related to participation status and renewal requirements and deadlinesSubmits all required information to maintain provider participation status with payers and plans ahead of schedule avoiding any lapses in participation and claims processingKeeps meticulous records on all provider licensing and certifications. Tracks all licensure and certification requirements as well as renewal dates and re-enrollment deadlinesWorks with provider support team to gather all required forms, materials including payment information and submits timely to avoid any license or certification lapsesManage assigned tasks in Electronic Health System:Daily review of outbound correspondence tasks ensuring items are printed and mailed in a timely mannerDaily review referral and authorization inquiries by verifying patient insurance coverage and eligibility for servicesConsistently operate within and is measured on ability to build rapport, actively listen, follow up and manage patient correspondence, internal and external communication, service and support, critical thinking, planning, and problem solvingConsistently achieve expected goals including but not limited to completion of assigned daily activities, adherence to work schedule, practice management system, quality, and complianceWork as a collaborative team member within a distributed organization demonstrated by; communicating effectively with leaders, providers, practice staff and co-workers. Participate in team/staff meetings and maintain a positive attitudeAdheres to all HIPAA guidelines, complies with annual trainingDemonstrate strong Interpersonal skills, excellent written and verbal communication, and adheres to documentation expectationsMaintain compliance with attendance and punctuality requirements and all other policies outlined in the employee handbookOther duties assigned by the Supervisor, Manager, or DirectorQualifications:
High school diploma/GED required. Some college preferred.MUST be detailed orientedMUST be passionate about record keeping and tracking dates and deadlinesIntermediate to master user of excel and data base programsKnowledge of business administration preferredMedical terminology and insurance industry terminology preferredIntermediate understanding of and Explanation of Benefits preferredExperience with ModMed or similar EMR preferredMust have excellent time management skills and ability to adjust priorities quickly and comfortablyAbility to communicate in a clear and professional mannerAbility to solve problems, prioritize duties, and follow through with assigned tasksAbility to work independently in fast-paced environment
Compensation
The position will offer competitive compensation. In addition, it will offer the personal reward associated with transforming our patients' lives and building the most defensible healthcare services platform in the country.
Benefits
Our benefits include generous health, dental, vision, disability, and life insurance.
About Optima Dermatology
At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.