Emergency Services Dispatcher

Summary The primary purpose: Is to provide emergency fire, and medical services to the public as the first of the first responders whose primary responsibility is to receive, process, transmit, and/or dispatch emergency and nonemergency calls for law enforcement, fire, emergency medical, and other public safety services via telephone, radio, and other communication devices. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. Responsibilities Receive Requests for Service. Serves as primary call taker for established installation-wide Public Safety Answering Point (PSAP) and NexGen-911 systems. Process Requests for Service. Determines the nature of the emergency in accordance with established guidelines. Disseminate Requests for Service. Relay instructions, information, and directions to the service requester, given agency policies, procedures, guidelines, and protocols, so that information appropriate to the incident is consistent with agency policies, procedures, guidelines, and protocols, and results in resolution, referral, or response. Equipment and Systems Operations. Operating, testing, troubleshooting, and maintaining the continuity of the communication systems, including radio system, public address system, telephone receiving equipment including Next Generation 9-1-1 system, and Fire Station Alerting System. Performs Civil Engineering Service Call operations. Incumbent serves as single point of contact to receive and verify work requirements and refer emergency requests to the appropriate civil engineer shop standby personnel during after duty hours, down days, and holidays. Requirements Conditions of Employment Qualifications In order to qualify, you must meet the experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Support Positions for Dispatching Series, 2151. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes in-depth knowledge of 911 emergency telephone receiving systems, Voice Over Internet Protocol (VOIP) and Analogue telephone operating systems, fire and security alarms monitoring/receiving systems, emergency incident reporting systems, Computer Assisted Dispatch (CAD) and several other operating system for dispatch functions. Employee uses skills in computer operations to maintain emergency and non-emergency systems, through knowledge of frequently changing organizations, skills in dealing calmly and courteously with people that are upset or irate and erratic due to emergencies. Knowledge of alternative routing options during system failures and ability to handle emergency calls when ordinary methods will not work. Knowledge and ability to handle complicated calls to include conference calls, using both radio and telephone systems to assist Incident Commander, coordinate with installation Command Post, Emergency Operations Center, and other on and off installation emergency response and command and control agencies. Uses various computer commanders to independently troubleshoot and restart or reload systems within the Emergency Communications Center and circumvent problems as they arise to ensure system functionality. Uses in depth knowledge of applications of, Emergency Communications Center (ECC) systems to overcome errors or problems involving unusual systems failures. Knowledge of a body of standardized transportation regulations, procedures, operations, and federal and state laws, as well as policies and procedures related to the fleet management function to perform a full range of dispatching duties and resolve recurring problems. Knowledge of geographic area served. Knowledge of the characteristics and capabilities of equipment being dispatched to resolve recurring problems and coordinate actions. Knowledgeable of vehicle safety rules, regulations, and guidance. Knowledge of one or more automated transportation databases sufficient to input a range of standard information to maintain dispatch logs and records. General knowledge of airfield operations. Knowledge of contingency operations to real world/exercise emergency situations pertaining to vehicle operations. Knowledge of proper use of communications radios and procedures. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with both emergency and non-emergency situations. Ability to assess incoming information (problems presented) in fire, medical and other emergencies as well as non-emergency incidents and quickly determine the proper dispatching course of action. Skill in basic computer operations to input, changes, retrieves and track information. This includes word processing, common office software programs. A qualified typist is not required, but proficient typing skill preferred. Ability to multi-task and prioritize work under stressful conditions without supervision. Knowledge of location and availability of vehicle fleet, the type of apparatus and equipment needed for the emergency/nonemergency incident at hand and a basic knowledge of firefighting techniques and terminology. Knowledge of emergency dispatching policies and procedures. Ability to learn to monitor and operate installation-wide central alarms system receiving equipment (fire, security, video and other systems or devices). Knowledge of emergency and non-emergency response agencies and services, including police, fire and medical. Ability to operate, test and conduct operator-level troubleshooting of equipment/devices, such as computers, land-mobile radios, multiline telephones, voice recorders, printers, facsimile systems. A qualified technician is not required. Knowledge of Emergency Medical Dispatch services to determine the appropriate procedures for callers. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position. Temporary and Term Appointments: If you are selected for a temporary or term position in the competitive service, your appointment may be extended to the maximum period allowed by law without further competition. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. If you have questions regarding this announcement and have hearing or speech difficulties click here.