Account Manager Level 1

Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter! We offer an exceptional benefits package that includes comprehensive medical, dental, vision, and life insurance coverage. Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge. If you’re looking for a workplace that values you and your well-being, we’d love to hear from you! POSITION OVERVIEW This position is responsible for servicing, managing, and overseeing all aspects of an account or group of accounts assigned by management. This position may involve a significant amount of service. JOB RESPONSIBILITIES Consistently maintain a weekly Service/Sales Route for all assigned accounts. Ensure all products delivered are billed within 48 hours. Submit all work orders daily. Forecast and track key account metrics: CPM, CPH Revenue, and Inventory. Complete and provide NRT reporting for Key Accounts. Help develop service personnel in stores for efficiencies and redundancy for coverage. Obtain monthly service quota. Manage and maintain monthly and quarterly inspections for all assigned accounts. Build and maintain strong, long-lasting customer relationships. Ensure timely and successful delivery of our solutions according to customer needs and objectives. Identify growth opportunities within assigned accounts and collaborate with the sales team to ensure growth attainment. Resolve high severity requests or issues escalations as needed. Provide excellent customer service to existing accounts by staying in touch, following up, and resolving issues. Complete service orders; process tickets, invoices, and bills out customers, verify credit status, make billing adjustments, initiate purchase orders for parts, assist with updating information on the computer, and maintain records/files for follow-up. Operate air compressor, impact gun, hub-cab hammer, and other various machines and tools. Maintain vehicle cleanliness and mechanical maintenance, ensuring vehicle registration, insurance, safety, and OSHA materials and devices are up-to-date. Perform tire work (retail and/or commercial, on and off-site): mount and dismount, air pressure checks, and repairs. Take an active role in product and service sales. Manage a group of customers by servicing and selling recommended products and services. Increase sales revenue by penetrating current customers, gaining new customers, and making cold calls. Promote all Commercial Tire products and services, developing new relationships and maintaining existing ones. Review market analysis to determine customer needs, volume potential, price schedules, discount rates, and make recommendations for marketing and sales programs. Promote excellent customer relations, conferring with customers and company officials to resolve issues and ensure prompt service. Serve as a coach to store teams and other sales team members. Oversee fleet management programs and communicate to fleet accounts on ways to enhance efficiencies. Support company safety and operational standards and adhere to all audit requirements. Grow sales and service revenue with assigned accounts at a rate of increase with the store budgets. Obtain monthly and annual gross profit goals, which may increase or decrease with tire manufacturer price increases or tariffs. Achieve 60-day inventory turns on customer Bandag retread inventory. Complete quarterly inspections for all assigned accounts with BASys and YTRACS. Training Requirements: Complete online manufacturer training – Milestone and Yokohama Exceed. TIA training requirement completed. COMPETENCIES AND SKILLS

Customer Service Interpersonal Savvy Manage and Measure Work QUALIFICATIONS – Unless indicated otherwise, these are preferred

GED or High School Diploma Required. A valid driver’s license (required) and insurable driving record (required). Experience in delivering client-focused solutions based on customer needs.

#J-18808-Ljbffr