AVALON BAY COMMUNITIES, Inc.
Portfolio Operations Director
AVALON BAY COMMUNITIES, Inc., Carrollton, Texas, us, 75011
Overview
AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.The RoleSummary:The Director Portfolio Operations provides leadership and management for operations staff in portfolio of apartment communities. This associate also participates as a member of regional leadership team to drive operational performance and customer service excellence and works with retail tenants as appropriate.Essential Job Functions:Strategically manages financial aspects of operations for multiple communities that contribute to the company’s business goals.Develops, implements, and monitors programs to maximize revenue and control expenses.Prepares operating budget for portfolio of assigned communities. Oversees the implementation and management of budget to achieve or exceed budget expectations. Ensures successful performance by increasing profitability and providing a return on investment for the organization.Creates a sales centric environment within the portfolio. Ensures managers are managing the sales process and associates to achieve minimum performance expectations.Reviews market studies to keep apprised of changing market conditions on a monthly basis.Oversees administration and completion of the resident renewal program within the portfolio.Effectively partners with Portfolio Maintenance Director to ensure appropriate levels of customer service/satisfaction are maintained in communities across the portfolio; designs and implements strategies to address issues.Manages customer service within the portfolio to ensure sites provide a level of service that will result in creating prospects and residents that are “net promoters.” Continually focuses on improving resident satisfaction and retention.Fosters associate commitment to providing excellent service and model desired customer service behaviors in all interactions with residents and associates. Demonstrates and communicates key drivers of resident satisfaction. Makes balance decisions based on what is good for the customer and right for the business.Champions the brand philosophy and ensures alignment with brand strategy amongst the leadership team and communities; Ensures compliance with brand standards including property presentation, office and model presentation, marketing, and associate appearance across communities within the portfolio.Sets expectations and holds community leadership teams accountable for implementing the business strategy and company initiatives.Reviews and analyzes operations reports to track portfolio performance and understands the impact of local economic conditions on community operations.Partners with Regional leadership team colleagues to implement/direct implementation of all applicable AVB policies and procedures.Ensures portfolio compliance with all federal, state and local laws, specifically, Fair Housing regulations.Empowers, engages and develops associates to achieve greater performance and desired business outcomes; Responsible for recruiting, hiring, developing and retaining a highly productive team of property management professionals.Establishes goals and accountability for team; Provides feedback, coaching and support to drive achievement of established goals; reward success; holds one-on-one meetings with staff.Effectively manages performance of subordinates. Conducts performance appraisals; provides development support (e.g. coaching, counseling and training); makes decisions regarding hiring or termination of operations staff.Facilitates growth and career development for leadership team; Supports associate development. Provides targeted training and growth opportunities; holds managers accountable for effective talent management at the community level.Minimum Qualifications:Education:· Bachelor’s degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry.
Certification or Licensures:· Valid driver’s license and automobile insurance.
Experience:· 3 years of multi-site, multi-family, multi-property-type operational management experience in the role of a Portfolio Manager or comparable role in hotel/resort management.· At least 3 years of real estate experience in a local real estate market.· 2+ years of supervisory experience.· Experience managing property rehab and development projects from planning to implementation to completion.
Knowledge, Skills and Abilities:· Manages a medium portfolio of (7-10) communities including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing as demonstrated by business results in previous position(s).· Analyzes data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.· Supervises multiple on-site teams and provides feedback and coaching to subordinates as demonstrated by work experience resulting in improved performance.· Reads and writes English as demonstrated by clear and concise written and verbal communications.· Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.· Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.· Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.· Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.How AvalonBay Supports YouWe know that our teams are the beating heart of our success and we’re committed to showing our appreciation.We offer:Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits
(https://jobs.avalonbay.com/benefits)
for information.Growth based on achievement and promotion from within.Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).A 20% discount on our incredible apartment homes.A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.Additional InfoAvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice ( (https://www.avaloncommunities.com/california-personnel-privacy-notice/) )
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AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.
Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.The RoleSummary:The Director Portfolio Operations provides leadership and management for operations staff in portfolio of apartment communities. This associate also participates as a member of regional leadership team to drive operational performance and customer service excellence and works with retail tenants as appropriate.Essential Job Functions:Strategically manages financial aspects of operations for multiple communities that contribute to the company’s business goals.Develops, implements, and monitors programs to maximize revenue and control expenses.Prepares operating budget for portfolio of assigned communities. Oversees the implementation and management of budget to achieve or exceed budget expectations. Ensures successful performance by increasing profitability and providing a return on investment for the organization.Creates a sales centric environment within the portfolio. Ensures managers are managing the sales process and associates to achieve minimum performance expectations.Reviews market studies to keep apprised of changing market conditions on a monthly basis.Oversees administration and completion of the resident renewal program within the portfolio.Effectively partners with Portfolio Maintenance Director to ensure appropriate levels of customer service/satisfaction are maintained in communities across the portfolio; designs and implements strategies to address issues.Manages customer service within the portfolio to ensure sites provide a level of service that will result in creating prospects and residents that are “net promoters.” Continually focuses on improving resident satisfaction and retention.Fosters associate commitment to providing excellent service and model desired customer service behaviors in all interactions with residents and associates. Demonstrates and communicates key drivers of resident satisfaction. Makes balance decisions based on what is good for the customer and right for the business.Champions the brand philosophy and ensures alignment with brand strategy amongst the leadership team and communities; Ensures compliance with brand standards including property presentation, office and model presentation, marketing, and associate appearance across communities within the portfolio.Sets expectations and holds community leadership teams accountable for implementing the business strategy and company initiatives.Reviews and analyzes operations reports to track portfolio performance and understands the impact of local economic conditions on community operations.Partners with Regional leadership team colleagues to implement/direct implementation of all applicable AVB policies and procedures.Ensures portfolio compliance with all federal, state and local laws, specifically, Fair Housing regulations.Empowers, engages and develops associates to achieve greater performance and desired business outcomes; Responsible for recruiting, hiring, developing and retaining a highly productive team of property management professionals.Establishes goals and accountability for team; Provides feedback, coaching and support to drive achievement of established goals; reward success; holds one-on-one meetings with staff.Effectively manages performance of subordinates. Conducts performance appraisals; provides development support (e.g. coaching, counseling and training); makes decisions regarding hiring or termination of operations staff.Facilitates growth and career development for leadership team; Supports associate development. Provides targeted training and growth opportunities; holds managers accountable for effective talent management at the community level.Minimum Qualifications:Education:· Bachelor’s degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry.
Certification or Licensures:· Valid driver’s license and automobile insurance.
Experience:· 3 years of multi-site, multi-family, multi-property-type operational management experience in the role of a Portfolio Manager or comparable role in hotel/resort management.· At least 3 years of real estate experience in a local real estate market.· 2+ years of supervisory experience.· Experience managing property rehab and development projects from planning to implementation to completion.
Knowledge, Skills and Abilities:· Manages a medium portfolio of (7-10) communities including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing as demonstrated by business results in previous position(s).· Analyzes data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation, and effective expense management as demonstrated by work products.· Supervises multiple on-site teams and provides feedback and coaching to subordinates as demonstrated by work experience resulting in improved performance.· Reads and writes English as demonstrated by clear and concise written and verbal communications.· Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form.· Performs basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to do basic calculations and analyses such as estimating, determining averages and percentages, and calculating totals as outlined under the Business Math Policy (8-01) in the AvalonBay Procedures Manual.· Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.· Frequently operates general office equipment such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine.How AvalonBay Supports YouWe know that our teams are the beating heart of our success and we’re committed to showing our appreciation.We offer:Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits
(https://jobs.avalonbay.com/benefits)
for information.Growth based on achievement and promotion from within.Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).A 20% discount on our incredible apartment homes.A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.Additional InfoAvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice ( (https://www.avaloncommunities.com/california-personnel-privacy-notice/) )
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