Head of UX Design

Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that.Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading!Position OverviewWe are seeking a Head of Design to lead our design efforts. In this role, you will create software serving the many parts of our ecosystem, including our internal pharmacy team, external partner pharmacies, patients, doctors, and our clients. You will work closely with product management, engineering, and operational teams to create solutions that drive patient and business success.ResponsibilitiesDefine and lead the design strategy for internal operations tools, optimizing workflows for quality and efficiency.

Collaborate with pharmacists and internal stakeholders to gather insights and translate them into user-friendly software solutions.

Lead the design of patient-facing experiences that enhance ease of use and accessibility.

Work with product and engineering teams to execute the design roadmap and ensure smooth implementation.

Champion user-centered design and foster a design-thinking culture within the organization, including service blueprinting.

Track and report on key performance metrics related to operational quality and patient experience.

Oversee design from research through execution, ensuring top-quality outcomes.

RequirementsA passion for helping patients and a get-it-done approach

5+ years in a design leadership role, with experience in internal operations tools.

Proven ability to design complex software with multiple stakeholders.

Skilled in balancing internal and patient-facing design needs.

Strong portfolio demonstrating user-centered design across different platforms.

Relevant educational background (preferred).

BenefitsGround floor opportunity with one of the fastest-growing healthtech startups

Competitive compensation including stock options

Full benefits (medical, dental, vision)

401(k) contribution opportunity

Solving a problem that matters

Phil, inc is an equal opportunity employer

#J-18808-Ljbffr